Software overview
Freshdesk for help desk software
Freshdesk supports email ticketing. A trial is available.
Key features
- Email ticketing: Yes
- Shared inbox: Yes
- Knowledge base: Yes
- Customer portal: Yes
- SLAs: Yes
Freshdesk at a glance
| Feature | Details | Source |
|---|---|---|
| Email ticketing | Yes | View source |
| Shared inbox | Yes | View source |
| Knowledge base | Yes | View source |
| Customer portal | Yes | View source |
UK pricing
Freshdesk's verified starting price is $19 agent monthly.
Last verified 4 September 2026. Source: Freshdesk Customer Support Software Pricing & Plans | Freshworks
Does Freshdesk offer email ticketing?
Yes. Freshdesk offers email ticketing.
Last verified 4 September 2026. Source: Freshdesk Customer Support Software Pricing & Plans | Freshworks
Does Freshdesk offer shared inbox?
Yes. Freshdesk offers shared inbox.
Last verified 4 September 2026. Source: Freshdesk Customer Support Software Pricing & Plans | Freshworks
Does Freshdesk offer live chat?
Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.
Does Freshdesk offer phone support?
Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.
Does Freshdesk offer whatsapp support?
Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.
Does Freshdesk offer social media support?
Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.
Does Freshdesk offer api?
Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.
Compare Freshdesk with alternatives
Sources
- Freshdesk Customer Support Software Pricing & Plans | Freshworks — Freshdesk; accessed 2026-09-04.
- Refreshing Cloud Business Software | SaaS | Freshworks Inc. — Freshdesk; accessed 2026-09-04.
- AI-Powered Customer Service Software | Freshdesk | Freshworks — Freshdesk; accessed 2026-09-04.