Software comparison
Freshdesk vs Help Scout for help desk software
Freshdesk and Help Scout are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, customer portal, and slas. Help Scout has confirmed free plan, API access, gdpr compliance, and live chat.
Choose Help Scout if…
- Choose Help Scout if confirmed free plan matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Help Scout if confirmed API access matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Help Scout if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Help Scout if confirmed live chat matters to you; this detail is not yet confirmed for Freshdesk.
Key decision points
- Help Scout has confirmed free plan; free plan is not yet confirmed for Freshdesk.
- Help Scout has confirmed API access; API access is not yet confirmed for Freshdesk.
- Help Scout has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Freshdesk.
- Help Scout has confirmed live chat; live chat is not yet confirmed for Freshdesk.
Features
| Feature | Freshdesk | Help Scout |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | Not confirmed | YesSource |
| Phone support | Not confirmed | YesSource |
| WhatsApp support | Not confirmed | YesSource |
| Social media support | Not confirmed | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | Not confirmed | YesSource |
| Multiple inboxes | Not confirmed | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
Security and compliance
| Feature | Freshdesk | Help Scout |
|---|---|---|
| GDPR compliance | Not confirmed | YesSource |
Pricing
| Feature | Freshdesk | Help Scout |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Starting price comparison
Freshdesk has the lower starting price: $19, compared with $25.
More product information
Freshdesk overview · Help Scout overview · Comparison data · Markdown