Software comparison
Freshdesk vs ProProfs Help Desk for help desk software
Freshdesk and ProProfs Help Desk are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, customer portal, and slas. ProProfs Help Desk has confirmed free plan, API access, gdpr compliance, and live chat.
Choose ProProfs Help Desk if…
- Choose ProProfs Help Desk if confirmed free plan matters to you; this detail is not yet confirmed for Freshdesk.
- Choose ProProfs Help Desk if confirmed API access matters to you; this detail is not yet confirmed for Freshdesk.
- Choose ProProfs Help Desk if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Freshdesk.
- Choose ProProfs Help Desk if confirmed live chat matters to you; this detail is not yet confirmed for Freshdesk.
Key decision points
- ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for Freshdesk.
- ProProfs Help Desk has confirmed API access; API access is not yet confirmed for Freshdesk.
- ProProfs Help Desk has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Freshdesk.
- ProProfs Help Desk has confirmed live chat; live chat is not yet confirmed for Freshdesk.
Features
| Feature | Freshdesk | ProProfs Help Desk |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | Not confirmed | YesSource |
| Phone support | Not confirmed | YesSource |
| WhatsApp support | Not confirmed | YesSource |
| Social media support | Not confirmed | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple inboxes | Not confirmed | YesSource |
| Multilingual support | YesSource | Not confirmed |
Integrations
Technical
Platforms
Security and compliance
| Feature | Freshdesk | ProProfs Help Desk |
|---|---|---|
| GDPR compliance | Not confirmed | YesSource |
Pricing
| Feature | Freshdesk | ProProfs Help Desk |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Starting price comparison
ProProfs Help Desk has the lower starting price: $0, compared with $19.
More product information
Freshdesk overview · ProProfs Help Desk overview · Comparison data · Markdown