# Freshdesk for help desk software

Freshdesk supports email ticketing. A trial is available.

## Freshdesk at a glance

| Fact | Freshdesk |
| --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.freshworks.com/freshdesk/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.freshworks.com/freshdesk/pricing/)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.freshworks.com/freshdesk/pricing/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.freshworks.com/freshdesk/pricing/)) |

## UK pricing

Freshdesk's verified starting price is $19 agent monthly.

Last verified: 4 September 2026  
Source: https://www.freshworks.com/freshdesk/pricing/  
Evidence: “$19 /agent/month, billed annually”  

## Does Freshdesk offer email ticketing?

Yes. Freshdesk offers email ticketing.

Last verified: 4 September 2026  
Source: https://www.freshworks.com/freshdesk/pricing/  
Evidence: “Ticketing Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets. ✓ ✓ ✓”  

## Does Freshdesk offer shared inbox?

Yes. Freshdesk offers shared inbox.

Last verified: 4 September 2026  
Source: https://www.freshworks.com/freshdesk/pricing/  
Evidence: “Shared inbox Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails. ✓ ✓ ✓”  

## Does Freshdesk offer live chat?

Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.

## Does Freshdesk offer phone support?

Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.

## Does Freshdesk offer whatsapp support?

Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.

## Does Freshdesk offer social media support?

Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.

## Does Freshdesk offer api?

Not confirmed. This knowledge base does not yet have a verified answer; unknown does not mean no.

## Sources

- [Freshdesk Customer Support Software Pricing & Plans | Freshworks](https://www.freshworks.com/freshdesk/pricing/) — Freshdesk; accessed 2026-09-04.
- [Refreshing Cloud Business Software | SaaS | Freshworks Inc.](https://www.freshworks.com/site-terms/) — Freshdesk; accessed 2026-09-04.
- [AI-Powered Customer Service Software | Freshdesk | Freshworks](https://www.freshworks.com/freshdesk/) — Freshdesk; accessed 2026-09-04.

Canonical vendor URL: https://www.freshdesk.com/