Software comparison
Freshdesk vs Deskpro for help desk software
Freshdesk and Deskpro are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, customer portal, and slas. Deskpro has confirmed API access, gdpr compliance, live chat, and phone support.
Choose Deskpro if…
- Choose Deskpro if confirmed API access matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Deskpro if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Deskpro if confirmed live chat matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Deskpro if confirmed phone support matters to you; this detail is not yet confirmed for Freshdesk.
Key decision points
- Deskpro has confirmed API access; API access is not yet confirmed for Freshdesk.
- Deskpro has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Freshdesk.
- Deskpro has confirmed live chat; live chat is not yet confirmed for Freshdesk.
- Deskpro has confirmed phone support; phone support is not yet confirmed for Freshdesk.
Features
| Feature | Freshdesk | Deskpro |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | Not confirmed | YesSource |
| Phone support | Not confirmed | YesSource |
| WhatsApp support | Not confirmed | YesSource |
| Social media support | Not confirmed | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | Not confirmed | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
Security and compliance
| Feature | Freshdesk | Deskpro |
|---|---|---|
| GDPR compliance | Not confirmed | YesSource |
Starting price comparison
Freshdesk has the lower starting price: $19, compared with $39.
More product information
Freshdesk overview · Deskpro overview · Comparison data · Markdown