{
  "schemaVersion": 1,
  "id": "freshdesk-vs-deskpro",
  "products": [
    "freshdesk",
    "deskpro"
  ],
  "conclusion": "Freshdesk and Deskpro are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, customer portal, and slas. Deskpro has confirmed API access, gdpr compliance, live chat, and phone support.",
  "decisionPoints": [
    {
      "path": "technical.api",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed API access; API access is not yet confirmed for Freshdesk."
    },
    {
      "path": "vertical.gdprCompliance",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Freshdesk."
    },
    {
      "path": "vertical.liveChat",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed live chat; live chat is not yet confirmed for Freshdesk."
    },
    {
      "path": "vertical.phoneSupport",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed phone support; phone support is not yet confirmed for Freshdesk."
    }
  ],
  "sharedStrengths": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "importance": 7
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "importance": 7
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 50,
    "b": 86,
    "gap": 36
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Ticketing Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Shared inbox Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5b467ef0e0415292"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5b467ef0e0415292",
            "excerpt": "WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5b467ef0e0415292"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5b467ef0e0415292",
            "excerpt": "Social Let customers interact with your brand page on Facebook and Instagram.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Knowledge base Create knowledge base articles to help your customers find answers to their inquiries independently. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-78556f98bd137985"
        ],
        "evidence": [
          {
            "sourceId": "ingest-78556f98bd137985",
            "excerpt": "24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Customer portal Create a place for customers to submit tickets and self-serve information, powered by a robust knowledge base. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-78556f98bd137985"
        ],
        "evidence": [
          {
            "sourceId": "ingest-78556f98bd137985",
            "excerpt": "Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Multiple SLA policies Create multiple SLA policies to accomodate the expectations of different kind of customers and different agent shifts, products etc. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "SLA tracking",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Ticket dispatch Categorize, prioritze, and route tickets to the rights teams by creating your own business rules. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "smart ticket routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Automations Save time and effort by automating repetitive and important tasks like follow-ups, escalations, and other tasks. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Ticket templates Create templates with pre-filled information like subject, description and ticket properties and use them to quickly create tickets and/or send emails. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Email AI Agent * Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Summarization assistant * Catch up on long conversations in seconds with contextual summaries to respond with confidence. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9e73d87cec206c65"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9e73d87cec206c65",
            "excerpt": "95%+ CSAT Understand what drives customer service performance with AI Insights that spot trends and uncover root causes.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "CSAT",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Advanced custom fields Collect customer information unique to your business by creating custom fields for these details. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Multi-brand support lets you run multiple teams or products from one instance.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Multilingual Help Desk Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "And with support for over 30 languages, Deskpro works wherever your team is.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "HubSpot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "api API Read and write help desk data from external systems.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
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        ],
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          {
            "sourceId": "ingest-33bdde29fc26d840",
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            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
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      "group": "Platforms",
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        ],
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          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
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          {
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          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "freshdesk": {
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        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
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        ],
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          {
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          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
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        "title": "Freshdesk Customer Support Software Pricing & Plans | Freshworks",
        "publisher": "Freshdesk",
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      },
      {
        "id": "ingest-4581dd99e71a161b",
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        "publisher": "Freshdesk",
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      },
      {
        "id": "ingest-9e73d87cec206c65",
        "url": "https://www.freshworks.com/freshdesk/",
        "title": "AI-Powered Customer Service Software | Freshdesk | Freshworks",
        "publisher": "Freshdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "deskpro": [
      {
        "id": "ingest-5fb0c175ba861950",
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        "title": "Deskpro Pricing | Secure, AI-Powered Help Desk Software",
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        "kind": "vendor",
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      },
      {
        "id": "ingest-78556f98bd137985",
        "url": "https://www.deskpro.com/features/help-center",
        "title": "Help Center - Self Service Customer Support Software | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-33bdde29fc26d840",
        "url": "https://www.deskpro.com/features/integrations",
        "title": "Help Desk Integrations | Streamline Workflow with Powerful Tools | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-4c04c296bfb3f2e0",
        "url": "https://www.deskpro.com/",
        "title": "The Human Help Desk for Smarter Ticketing | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-ecf137bbbd324980",
        "url": "https://www.deskpro.com/features/mobile",
        "title": "Help Desk Mobile App | Available on iOS & Android | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-5b467ef0e0415292",
        "url": "https://www.deskpro.com/pricing/private",
        "title": "Pricing Private | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}