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          "excerpt": "Knowledge base Create knowledge base articles to help your customers find answers to their inquiries independently. ✓ ✓ ✓",
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      ],
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          "excerpt": "Multiple SLA policies Create multiple SLA policies to accomodate the expectations of different kind of customers and different agent shifts, products etc. ✓ ✓",
          "supports": "positive"
        }
      ],
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          "excerpt": "Advanced custom fields Collect customer information unique to your business by creating custom fields for these details. ✓ ✓",
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