Freshdesk and LiveAgent are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, customer portal, and slas. LiveAgent has confirmed API access, gdpr compliance, live chat, and phone support.
Choose LiveAgent if…
Choose LiveAgent if confirmed API access matters to you; this detail is not yet confirmed for Freshdesk.
Choose LiveAgent if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Freshdesk.
Choose LiveAgent if confirmed live chat matters to you; this detail is not yet confirmed for Freshdesk.
Choose LiveAgent if confirmed phone support matters to you; this detail is not yet confirmed for Freshdesk.
Key decision points
LiveAgent has confirmed API access; API access is not yet confirmed for Freshdesk.
LiveAgent has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Freshdesk.
LiveAgent has confirmed live chat; live chat is not yet confirmed for Freshdesk.
LiveAgent has confirmed phone support; phone support is not yet confirmed for Freshdesk.