{
  "schemaVersion": 1,
  "id": "freshdesk-vs-liveagent",
  "products": [
    "freshdesk",
    "liveagent"
  ],
  "conclusion": "Freshdesk and LiveAgent are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, customer portal, and slas. LiveAgent has confirmed API access, gdpr compliance, live chat, and phone support.",
  "decisionPoints": [
    {
      "path": "technical.api",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "LiveAgent has confirmed API access; API access is not yet confirmed for Freshdesk."
    },
    {
      "path": "vertical.gdprCompliance",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "LiveAgent has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Freshdesk."
    },
    {
      "path": "vertical.liveChat",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "LiveAgent has confirmed live chat; live chat is not yet confirmed for Freshdesk."
    },
    {
      "path": "vertical.phoneSupport",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "LiveAgent has confirmed phone support; phone support is not yet confirmed for Freshdesk."
    }
  ],
  "sharedStrengths": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "importance": 7
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "importance": 7
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 50,
    "b": 79,
    "gap": 29
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Ticketing Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Shared inbox Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Live Chat Fastest live chat on the market",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Call Center Manage and route all your calls",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Social Media Chat with followers in LiveAgent",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Knowledge base Create knowledge base articles to help your customers find answers to their inquiries independently. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Knowledge Base Provide self-service options",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Customer portal Create a place for customers to submit tickets and self-serve information, powered by a robust knowledge base. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-06d6c24851887a4c"
        ],
        "evidence": [
          {
            "sourceId": "ingest-06d6c24851887a4c",
            "excerpt": "Customer Portal Gives you the opportunity to create an unlimited amount of separate customer portals",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Multiple SLA policies Create multiple SLA policies to accomodate the expectations of different kind of customers and different agent shifts, products etc. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Service Level Agreement (SLA) Learn about Service Level Agreements (SLAs) and their role in defining customer expectations and pro...",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Ticket dispatch Categorize, prioritze, and route tickets to the rights teams by creating your own business rules. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Automated Ticket Distribution Automated ticket distribution in LiveAgent assigns help desk tickets to agents based on predefined r...",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Automations Save time and effort by automating repetitive and important tasks like follow-ups, escalations, and other tasks. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Automate up to 75% of conversations with built-in AI.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Ticket templates Create templates with pre-filled information like subject, description and ticket properties and use them to quickly create tickets and/or send emails. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Canned Messages (Macros) Boost efficiency with LiveAgent's canned messages!",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Email AI Agent * Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback. ✓ ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "AI Answer Assistant Instant polished replies",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Summarization assistant * Catch up on long conversations in seconds with contextual summaries to respond with confidence. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-06d6c24851887a4c"
        ],
        "evidence": [
          {
            "sourceId": "ingest-06d6c24851887a4c",
            "excerpt": "AI Ticket Summary catch up",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Agent Collision Detection Prevent multiple agents from working on the same ticket",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9e73d87cec206c65"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9e73d87cec206c65",
            "excerpt": "95%+ CSAT Understand what drives customer service performance with AI Insights that spot trends and uncover root causes.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Ticket satisfaction survey Collect customer satisfaction ratings after ticket resolution",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Advanced custom fields Collect customer information unique to your business by creating custom fields for these details. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e1c1b9bae75a4140"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e1c1b9bae75a4140",
            "excerpt": "Custom ticket fields Add custom fields to tickets to capture specific information",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5db17199476e8df8"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5db17199476e8df8",
            "excerpt": "Multilingual Help Desk Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak. ✓ ✓",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "AI Chatbot Resolves customer inquiries instantly, 24/7, in 100+ languages",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-d18bd37b3c9996e2"
        ],
        "evidence": [
          {
            "sourceId": "ingest-d18bd37b3c9996e2",
            "excerpt": "Agile CRM integrates with LiveAgent to enhance customer service efficiency.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-af6ce68c3c3fb8d0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-af6ce68c3c3fb8d0",
            "excerpt": "LiveAgent API made available via the Site",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "freshdesk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9e73d87cec206c65"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9e73d87cec206c65",
            "excerpt": "Mobile Apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "GDPR",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "freshdesk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "liveagent": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-b38fa500fc96aa0f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-b38fa500fc96aa0f",
            "excerpt": "Affiliate Program",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    }
  ],
  "sources": {
    "freshdesk": [
      {
        "id": "ingest-5db17199476e8df8",
        "url": "https://www.freshworks.com/freshdesk/pricing/",
        "title": "Freshdesk Customer Support Software Pricing & Plans | Freshworks",
        "publisher": "Freshdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-4581dd99e71a161b",
        "url": "https://www.freshworks.com/site-terms/",
        "title": "Refreshing Cloud Business Software | SaaS | Freshworks Inc.",
        "publisher": "Freshdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-9e73d87cec206c65",
        "url": "https://www.freshworks.com/freshdesk/",
        "title": "AI-Powered Customer Service Software | Freshdesk | Freshworks",
        "publisher": "Freshdesk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "liveagent": [
      {
        "id": "ingest-06d6c24851887a4c",
        "url": "https://www.liveagent.com/pricing/",
        "title": "Pricing | LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-b38fa500fc96aa0f",
        "url": "https://www.liveagent.com/",
        "title": "LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-af6ce68c3c3fb8d0",
        "url": "https://www.liveagent.com/terms-and-conditions/",
        "title": "Terms & Conditions | LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-e1c1b9bae75a4140",
        "url": "https://www.liveagent.com/features/",
        "title": "Features | LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-d18bd37b3c9996e2",
        "url": "https://www.liveagent.com/integrations/",
        "title": "Integrations | LiveAgent - Help Desk Software & Live Chat",
        "publisher": "LiveAgent",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}