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Software comparison

Freshdesk vs Gorgias for help desk software

Freshdesk and Gorgias are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, customer portal, and slas. Gorgias has confirmed API access, gdpr compliance, live chat, and phone support.

Choose Gorgias if…

  • Choose Gorgias if confirmed API access matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Gorgias if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Gorgias if confirmed live chat matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Gorgias if confirmed phone support matters to you; this detail is not yet confirmed for Freshdesk.

Key decision points

Features

Features features
FeatureFreshdeskGorgias
Email ticketingYesSourceYesSource
Shared inboxYesSourceYesSource
Live chatNot confirmedYesSource
Phone supportNot confirmedYesSource
WhatsApp supportNot confirmedYesSource
Social media supportNot confirmedYesSource
Knowledge baseYesSourceYesSource
Customer portalYesSourceYesSource
SLAsYesSourceYesSource
Ticket routingYesSourceYesSource
AutomationYesSourceYesSource
MacrosYesSourceNot confirmed
AI repliesYesSourceYesSource
AI ticket summariesYesSourceYesSource
CSATYesSourceYesSource
Custom fieldsYesSourceNot confirmed
Multilingual supportYesSourceNot confirmed

Integrations

Integrations features
FeatureFreshdeskGorgias
Shopify integrationNot confirmedYesSource

Technical

Technical features
FeatureFreshdeskGorgias
APINot confirmedYesSource

Platforms

Platforms features
FeatureFreshdeskGorgias
Mobile appsYesSourceYesSource

Security and compliance

Security and compliance features
FeatureFreshdeskGorgias
GDPR complianceNot confirmedYesSource

Starting price comparison

Freshdesk has the lower starting price: $19, compared with $40.

More product information

Freshdesk overview · Gorgias overview · Comparison data · Markdown