Software comparison
Freshdesk vs Hiver for help desk software
Freshdesk and Hiver are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, customer portal, and slas. Hiver has confirmed API access, gdpr compliance, live chat, and phone support.
Choose Hiver if…
- Choose Hiver if confirmed API access matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Hiver if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Hiver if confirmed live chat matters to you; this detail is not yet confirmed for Freshdesk.
- Choose Hiver if confirmed phone support matters to you; this detail is not yet confirmed for Freshdesk.
Key decision points
- Hiver has confirmed API access; API access is not yet confirmed for Freshdesk.
- Hiver has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Freshdesk.
- Hiver has confirmed live chat; live chat is not yet confirmed for Freshdesk.
- Hiver has confirmed phone support; phone support is not yet confirmed for Freshdesk.
Features
| Feature | Freshdesk | Hiver |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | Not confirmed | YesSource |
| Phone support | Not confirmed | YesSource |
| WhatsApp support | Not confirmed | YesSource |
| Social media support | Not confirmed | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
Security and compliance
| Feature | Freshdesk | Hiver |
|---|---|---|
| GDPR compliance | Not confirmed | YesSource |
Starting price comparison
Freshdesk has the lower starting price: $19, compared with $25.
More product information
Freshdesk overview · Hiver overview · Comparison data · Markdown