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Software comparison

Freshdesk vs Re:amaze for help desk software

Freshdesk and Re:amaze are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, automation, and ai replies. Re:amaze has confirmed free plan, API access, live chat, and social media support.

Choose Re:amaze if…

  • Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Re:amaze if confirmed API access matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Re:amaze if confirmed live chat matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Re:amaze if confirmed social media support matters to you; this detail is not yet confirmed for Freshdesk.

Key decision points

Features

Features features
FeatureFreshdeskRe:amaze
Email ticketingYesSourceYesSource
Shared inboxYesSourceYesSource
Live chatNot confirmedYesSource
Social media supportNot confirmedYesSource
Knowledge baseYesSourceYesSource
Customer portalYesSourceNot confirmed
SLAsYesSourceNot confirmed
Ticket routingYesSourceNot confirmed
AutomationYesSourceYesSource
MacrosYesSourceNot confirmed
AI repliesYesSourceYesSource
AI ticket summariesYesSourceYesSource
Collision detectionNot confirmedYesSource
CSATYesSourceNot confirmed
Custom fieldsYesSourceNot confirmed
Multiple brandsNot confirmedYesSource
Multilingual supportYesSourceNot confirmed

Integrations

Integrations features
FeatureFreshdeskRe:amaze
Shopify integrationNot confirmedYesSource
CRM integrationsNot confirmedYesSource

Technical

Technical features
FeatureFreshdeskRe:amaze
APINot confirmedYesSource

Platforms

Platforms features
FeatureFreshdeskRe:amaze
Mobile appsYesSourceYesSource

Pricing

Pricing features
FeatureFreshdeskRe:amaze
Free planNot confirmedYesSource

Starting price comparison

Freshdesk has the lower starting price: $19, compared with $29.

More product information

Freshdesk overview · Re:amaze overview · Comparison data · Markdown