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Software comparison

Freshdesk vs Zoho Desk for help desk software

Freshdesk and Zoho Desk are closely matched for core workflows. Both support email ticketing, shared inbox, knowledge base, slas, and ticket routing. Zoho Desk has confirmed free plan, live chat, phone support, and whatsapp support.

Choose Zoho Desk if…

  • Choose Zoho Desk if confirmed free plan matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Zoho Desk if confirmed live chat matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Zoho Desk if confirmed phone support matters to you; this detail is not yet confirmed for Freshdesk.
  • Choose Zoho Desk if confirmed whatsapp support matters to you; this detail is not yet confirmed for Freshdesk.

Key decision points

Features

Features features
FeatureFreshdeskZoho Desk
Email ticketingYesSourceYesSource
Shared inboxYesSourceYesSource
Live chatNot confirmedYesSource
Phone supportNot confirmedYesSource
WhatsApp supportNot confirmedYesSource
Social media supportNot confirmedYesSource
Knowledge baseYesSourceYesSource
Customer portalYesSourceNot confirmed
SLAsYesSourceYesSource
Ticket routingYesSourceYesSource
AutomationYesSourceYesSource
MacrosYesSourceNot confirmed
AI repliesYesSourceNot confirmed
AI ticket summariesYesSourceYesSource
CSATYesSourceYesSource
Custom fieldsYesSourceYesSource
Multiple brandsNot confirmedYesSource
Multilingual supportYesSourceYesSource

Integrations

Integrations features
FeatureFreshdeskZoho Desk
CRM integrationsNot confirmedYesSource

Technical

Technical features
FeatureFreshdeskZoho Desk
WebhooksNot confirmedYesSource

Platforms

Platforms features
FeatureFreshdeskZoho Desk
Mobile appsYesSourceNot confirmed

Pricing

Pricing features
FeatureFreshdeskZoho Desk
Free planNot confirmedYesSource

Starting price comparison

Comparable starting prices are unavailable. Check current pricing with Freshdesk and Zoho Desk.

More product information

Freshdesk overview · Zoho Desk overview · Comparison data · Markdown