Best help desk with a knowledge base

Ranked products

1. Deskpro

   Deskpro is in the joint-leading shortlist because:

   • Deskpro supports knowledge base.
   • Deskpro supports email ticketing.
   • Deskpro supports shared inbox.
   • Deskpro supports live chat.

   Score: 18/18 · verified criteria: 4/4

2. Gorgias

   Gorgias is in the joint-leading shortlist because:

   • Gorgias supports knowledge base.
   • Gorgias supports email ticketing.
   • Gorgias supports shared inbox.
   • Gorgias supports live chat.

   Score: 18/18 · verified criteria: 4/4

3. Groove

   Groove is in the joint-leading shortlist because:

   • Groove supports knowledge base.
   • Groove supports email ticketing.
   • Groove supports shared inbox.
   • Groove supports live chat.

   Score: 18/18 · verified criteria: 4/4

4. HappyFox

   HappyFox is in the joint-leading shortlist because:

   • HappyFox supports knowledge base.
   • HappyFox supports email ticketing.
   • HappyFox supports shared inbox.
   • HappyFox supports live chat.

   Score: 18/18 · verified criteria: 4/4

5. Help Scout

   Help Scout is in the joint-leading shortlist because:

   • Help Scout supports knowledge base.
   • Help Scout supports email ticketing.
   • Help Scout supports shared inbox.
   • Help Scout supports live chat.

   Score: 18/18 · verified criteria: 4/4

6. Hiver

   Hiver is in the joint-leading shortlist because:

   • Hiver supports knowledge base.
   • Hiver supports email ticketing.
   • Hiver supports shared inbox.
   • Hiver supports live chat.

   Score: 18/18 · verified criteria: 4/4

7. Jitbit Helpdesk

   Jitbit Helpdesk is in the joint-leading shortlist because:

   • Jitbit Helpdesk supports knowledge base.
   • Jitbit Helpdesk supports email ticketing.
   • Jitbit Helpdesk supports shared inbox.
   • Jitbit Helpdesk supports live chat.

   Score: 18/18 · verified criteria: 4/4

8. LiveAgent

   LiveAgent is in the joint-leading shortlist because:

   • LiveAgent supports knowledge base.
   • LiveAgent supports email ticketing.
   • LiveAgent supports shared inbox.
   • LiveAgent supports live chat.

   Score: 18/18 · verified criteria: 4/4

9. ProProfs Help Desk

   ProProfs Help Desk is in the joint-leading shortlist because:

   • ProProfs Help Desk supports knowledge base.
   • ProProfs Help Desk supports email ticketing.
   • ProProfs Help Desk supports shared inbox.
   • ProProfs Help Desk supports live chat.

   Score: 18/18 · verified criteria: 4/4

10. Re:amaze

    Re:amaze is in the joint-leading shortlist because:

    • Re:amaze supports knowledge base.
    • Re:amaze supports email ticketing.
    • Re:amaze supports shared inbox.
    • Re:amaze supports live chat.

    Score: 18/18 · verified criteria: 4/4

11. Zoho Desk

    Zoho Desk is in the joint-leading shortlist because:

    • Zoho Desk supports knowledge base.
    • Zoho Desk supports email ticketing.
    • Zoho Desk supports shared inbox.
    • Zoho Desk supports live chat.

    Score: 18/18 · verified criteria: 4/4

12. Freshdesk

    Freshdesk ranks 12th because:

    • Freshdesk supports knowledge base.
    • Freshdesk supports email ticketing.
    • Freshdesk supports shared inbox.

    Score: 15/18 · verified criteria: 3/4

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version