# Best help desk with a knowledge base

Deskpro ranks first because it supports knowledge base, supports email ticketing, supports shared inbox, and supports live chat. It is followed by Gorgias and Groove.

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

## Ranked products

### 1. Deskpro

Deskpro ranks 1st because:

- Deskpro supports knowledge base.
- Deskpro supports email ticketing.
- Deskpro supports shared inbox.
- Deskpro supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 2. Gorgias

Gorgias ranks 2nd because:

- Gorgias supports knowledge base.
- Gorgias supports email ticketing.
- Gorgias supports shared inbox.
- Gorgias supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 3. Groove

Groove ranks 3rd because:

- Groove supports knowledge base.
- Groove supports email ticketing.
- Groove supports shared inbox.
- Groove supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 4. HappyFox

HappyFox ranks 4th because:

- HappyFox supports knowledge base.
- HappyFox supports email ticketing.
- HappyFox supports shared inbox.
- HappyFox supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 5. Help Scout

Help Scout ranks 5th because:

- Help Scout supports knowledge base.
- Help Scout supports email ticketing.
- Help Scout supports shared inbox.
- Help Scout supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 6. Hiver

Hiver ranks 6th because:

- Hiver supports knowledge base.
- Hiver supports email ticketing.
- Hiver supports shared inbox.
- Hiver supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 7. Jitbit Helpdesk

Jitbit Helpdesk ranks 7th because:

- Jitbit Helpdesk supports knowledge base.
- Jitbit Helpdesk supports email ticketing.
- Jitbit Helpdesk supports shared inbox.
- Jitbit Helpdesk supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 8. LiveAgent

LiveAgent ranks 8th because:

- LiveAgent supports knowledge base.
- LiveAgent supports email ticketing.
- LiveAgent supports shared inbox.
- LiveAgent supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 9. ProProfs Help Desk

ProProfs Help Desk ranks 9th because:

- ProProfs Help Desk supports knowledge base.
- ProProfs Help Desk supports email ticketing.
- ProProfs Help Desk supports shared inbox.
- ProProfs Help Desk supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 10. Re:amaze

Re:amaze ranks 10th because:

- Re:amaze supports knowledge base.
- Re:amaze supports email ticketing.
- Re:amaze supports shared inbox.
- Re:amaze supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 11. Zoho Desk

Zoho Desk ranks 11th because:

- Zoho Desk supports knowledge base.
- Zoho Desk supports email ticketing.
- Zoho Desk supports shared inbox.
- Zoho Desk supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 12. Freshdesk

Freshdesk ranks 12th because:

- Freshdesk supports knowledge base.
- Freshdesk supports email ticketing.
- Freshdesk supports shared inbox.

Score: 12/15. Verified criteria: 3/4.

## Criteria comparison

| Criterion | Weight | Deskpro | Gorgias | Groove | HappyFox | Help Scout | Hiver | Jitbit Helpdesk | LiveAgent | ProProfs Help Desk | Re:amaze | Zoho Desk | Freshdesk |
| --- | ---: | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| Knowledge base | 6 | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) |
| Email ticketing | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) |
| Shared inbox | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) |
| Live chat | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Not confirmed |