Best help desk with AI

Ranked products

1. Deskpro

   Deskpro is in the joint-leading shortlist because:

   • Deskpro supports AI replies.
   • Deskpro supports email ticketing.
   • Deskpro supports shared inbox.
   • Deskpro supports live chat.
   • Deskpro supports phone.

   Score: 27/27 · verified criteria: 5/5

2. Gorgias

   Gorgias is in the joint-leading shortlist because:

   • Gorgias supports AI replies.
   • Gorgias supports email ticketing.
   • Gorgias supports shared inbox.
   • Gorgias supports live chat.
   • Gorgias supports phone.

   Score: 27/27 · verified criteria: 5/5

3. Help Scout

   Help Scout is in the joint-leading shortlist because:

   • Help Scout supports AI replies.
   • Help Scout supports email ticketing.
   • Help Scout supports shared inbox.
   • Help Scout supports live chat.
   • Help Scout supports phone.

   Score: 27/27 · verified criteria: 5/5

4. Hiver

   Hiver is in the joint-leading shortlist because:

   • Hiver supports AI replies.
   • Hiver supports email ticketing.
   • Hiver supports shared inbox.
   • Hiver supports live chat.
   • Hiver supports phone.

   Score: 27/27 · verified criteria: 5/5

5. LiveAgent

   LiveAgent is in the joint-leading shortlist because:

   • LiveAgent supports AI replies.
   • LiveAgent supports email ticketing.
   • LiveAgent supports shared inbox.
   • LiveAgent supports live chat.
   • LiveAgent supports phone.

   Score: 27/27 · verified criteria: 5/5

6. ProProfs Help Desk

   ProProfs Help Desk is in the joint-leading shortlist because:

   • ProProfs Help Desk supports AI replies.
   • ProProfs Help Desk supports email ticketing.
   • ProProfs Help Desk supports shared inbox.
   • ProProfs Help Desk supports live chat.
   • ProProfs Help Desk supports phone.

   Score: 27/27 · verified criteria: 5/5

7. Groove

   Groove shares 7th place because:

   • Groove supports AI replies.
   • Groove supports email ticketing.
   • Groove supports shared inbox.
   • Groove supports live chat.

   Score: 24/27 · verified criteria: 4/5

8. Jitbit Helpdesk

   Jitbit Helpdesk shares 7th place because:

   • Jitbit Helpdesk supports AI replies.
   • Jitbit Helpdesk supports email ticketing.
   • Jitbit Helpdesk supports shared inbox.
   • Jitbit Helpdesk supports live chat.

   Score: 24/27 · verified criteria: 4/5

9. Re:amaze

   Re:amaze shares 7th place because:

   • Re:amaze supports AI replies.
   • Re:amaze supports email ticketing.
   • Re:amaze supports shared inbox.
   • Re:amaze supports live chat.

   Score: 24/27 · verified criteria: 4/5

10. Freshdesk

    Freshdesk ranks 10th because:

    • Freshdesk supports AI replies.
    • Freshdesk supports email ticketing.
    • Freshdesk supports shared inbox.

    Score: 21/27 · verified criteria: 3/5

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version