Best help desk software for SaaS companies

Ranked products

1. Deskpro

   Deskpro is in the joint-leading shortlist because:

   • Deskpro supports sLAs.
   • Deskpro supports email ticketing.
   • Deskpro supports shared inbox.
   • Deskpro supports live chat.
   • Deskpro supports phone.

   Score: 27/27 · verified criteria: 5/5

2. Gorgias

   Gorgias is in the joint-leading shortlist because:

   • Gorgias supports sLAs.
   • Gorgias supports email ticketing.
   • Gorgias supports shared inbox.
   • Gorgias supports live chat.
   • Gorgias supports phone.

   Score: 27/27 · verified criteria: 5/5

3. HappyFox

   HappyFox is in the joint-leading shortlist because:

   • HappyFox supports sLAs.
   • HappyFox supports email ticketing.
   • HappyFox supports shared inbox.
   • HappyFox supports live chat.
   • HappyFox supports phone.

   Score: 27/27 · verified criteria: 5/5

4. Help Scout

   Help Scout is in the joint-leading shortlist because:

   • Help Scout supports sLAs.
   • Help Scout supports email ticketing.
   • Help Scout supports shared inbox.
   • Help Scout supports live chat.
   • Help Scout supports phone.

   Score: 27/27 · verified criteria: 5/5

5. Hiver

   Hiver is in the joint-leading shortlist because:

   • Hiver supports sLAs.
   • Hiver supports email ticketing.
   • Hiver supports shared inbox.
   • Hiver supports live chat.
   • Hiver supports phone.

   Score: 27/27 · verified criteria: 5/5

6. LiveAgent

   LiveAgent is in the joint-leading shortlist because:

   • LiveAgent supports sLAs.
   • LiveAgent supports email ticketing.
   • LiveAgent supports shared inbox.
   • LiveAgent supports live chat.
   • LiveAgent supports phone.

   Score: 27/27 · verified criteria: 5/5

7. ProProfs Help Desk

   ProProfs Help Desk is in the joint-leading shortlist because:

   • ProProfs Help Desk supports sLAs.
   • ProProfs Help Desk supports email ticketing.
   • ProProfs Help Desk supports shared inbox.
   • ProProfs Help Desk supports live chat.
   • ProProfs Help Desk supports phone.

   Score: 27/27 · verified criteria: 5/5

8. Zoho Desk

   Zoho Desk is in the joint-leading shortlist because:

   • Zoho Desk supports sLAs.
   • Zoho Desk supports email ticketing.
   • Zoho Desk supports shared inbox.
   • Zoho Desk supports live chat.
   • Zoho Desk supports phone.

   Score: 27/27 · verified criteria: 5/5

9. Jitbit Helpdesk

   Jitbit Helpdesk ranks 9th because:

   • Jitbit Helpdesk supports sLAs.
   • Jitbit Helpdesk supports email ticketing.
   • Jitbit Helpdesk supports shared inbox.
   • Jitbit Helpdesk supports live chat.

   Score: 24/27 · verified criteria: 4/5

10. Freshdesk

    Freshdesk ranks 10th because:

    • Freshdesk supports sLAs.
    • Freshdesk supports email ticketing.
    • Freshdesk supports shared inbox.

    Score: 21/27 · verified criteria: 3/5

11. Groove

    Groove shares 11th place because:

    • Groove supports email ticketing.
    • Groove supports shared inbox.
    • Groove supports live chat.

    Score: 12/27 · verified criteria: 3/5

12. Re:amaze

    Re:amaze shares 11th place because:

    • Re:amaze supports email ticketing.
    • Re:amaze supports shared inbox.
    • Re:amaze supports live chat.

    Score: 12/27 · verified criteria: 3/5

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version