Best help desk software for ecommerce

Ranked products

1. Deskpro

   Deskpro is in the joint-leading shortlist because:

   • Deskpro integrates with Shopify.
   • Deskpro supports email ticketing.
   • Deskpro supports shared inbox.
   • Deskpro supports live chat.
   • Deskpro supports phone.

   Score: 27/27 · verified criteria: 5/5

2. Gorgias

   Gorgias is in the joint-leading shortlist because:

   • Gorgias integrates with Shopify.
   • Gorgias supports email ticketing.
   • Gorgias supports shared inbox.
   • Gorgias supports live chat.
   • Gorgias supports phone.

   Score: 27/27 · verified criteria: 5/5

3. HappyFox

   HappyFox is in the joint-leading shortlist because:

   • HappyFox integrates with Shopify.
   • HappyFox supports email ticketing.
   • HappyFox supports shared inbox.
   • HappyFox supports live chat.
   • HappyFox supports phone.

   Score: 27/27 · verified criteria: 5/5

4. Help Scout

   Help Scout is in the joint-leading shortlist because:

   • Help Scout integrates with Shopify.
   • Help Scout supports email ticketing.
   • Help Scout supports shared inbox.
   • Help Scout supports live chat.
   • Help Scout supports phone.

   Score: 27/27 · verified criteria: 5/5

5. Hiver

   Hiver is in the joint-leading shortlist because:

   • Hiver integrates with Shopify.
   • Hiver supports email ticketing.
   • Hiver supports shared inbox.
   • Hiver supports live chat.
   • Hiver supports phone.

   Score: 27/27 · verified criteria: 5/5

6. ProProfs Help Desk

   ProProfs Help Desk is in the joint-leading shortlist because:

   • ProProfs Help Desk integrates with Shopify.
   • ProProfs Help Desk supports email ticketing.
   • ProProfs Help Desk supports shared inbox.
   • ProProfs Help Desk supports live chat.
   • ProProfs Help Desk supports phone.

   Score: 27/27 · verified criteria: 5/5

7. Re:amaze

   Re:amaze ranks 7th because:

   • Re:amaze integrates with Shopify.
   • Re:amaze supports email ticketing.
   • Re:amaze supports shared inbox.
   • Re:amaze supports live chat.

   Score: 24/27 · verified criteria: 4/5

8. LiveAgent

   LiveAgent shares 8th place because:

   • LiveAgent supports email ticketing.
   • LiveAgent supports shared inbox.
   • LiveAgent supports live chat.
   • LiveAgent supports phone.

   Score: 15/27 · verified criteria: 4/5

9. Zoho Desk

   Zoho Desk shares 8th place because:

   • Zoho Desk supports email ticketing.
   • Zoho Desk supports shared inbox.
   • Zoho Desk supports live chat.
   • Zoho Desk supports phone.

   Score: 15/27 · verified criteria: 4/5

10. Groove

    Groove shares 10th place because:

    • Groove supports email ticketing.
    • Groove supports shared inbox.
    • Groove supports live chat.

    Score: 12/27 · verified criteria: 3/5

11. Jitbit Helpdesk

    Jitbit Helpdesk shares 10th place because:

    • Jitbit Helpdesk supports email ticketing.
    • Jitbit Helpdesk supports shared inbox.
    • Jitbit Helpdesk supports live chat.

    Score: 12/27 · verified criteria: 3/5

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version