Best Freshdesk alternatives

Ranked products

1. Deskpro

   Deskpro ranks 1st because:

   • Deskpro supports email ticketing.
   • Deskpro supports shared inbox.
   • Deskpro supports live chat.
   • Deskpro supports phone support.

   Score: 15/15 · verified criteria: 4/4

2. Gorgias

   Gorgias ranks 2nd because:

   • Gorgias supports email ticketing.
   • Gorgias supports shared inbox.
   • Gorgias supports live chat.
   • Gorgias supports phone support.

   Score: 15/15 · verified criteria: 4/4

3. HappyFox

   HappyFox ranks 3rd because:

   • HappyFox supports email ticketing.
   • HappyFox supports shared inbox.
   • HappyFox supports live chat.
   • HappyFox supports phone support.

   Score: 15/15 · verified criteria: 4/4

4. Help Scout

   Help Scout ranks 4th because:

   • Help Scout supports email ticketing.
   • Help Scout supports shared inbox.
   • Help Scout supports live chat.
   • Help Scout supports phone support.

   Score: 15/15 · verified criteria: 4/4

5. Hiver

   Hiver ranks 5th because:

   • Hiver supports email ticketing.
   • Hiver supports shared inbox.
   • Hiver supports live chat.
   • Hiver supports phone support.

   Score: 15/15 · verified criteria: 4/4

6. LiveAgent

   LiveAgent ranks 6th because:

   • LiveAgent supports email ticketing.
   • LiveAgent supports shared inbox.
   • LiveAgent supports live chat.
   • LiveAgent supports phone support.

   Score: 15/15 · verified criteria: 4/4

7. ProProfs Help Desk

   ProProfs Help Desk ranks 7th because:

   • ProProfs Help Desk supports email ticketing.
   • ProProfs Help Desk supports shared inbox.
   • ProProfs Help Desk supports live chat.
   • ProProfs Help Desk supports phone support.

   Score: 15/15 · verified criteria: 4/4

8. Zoho Desk

   Zoho Desk ranks 8th because:

   • Zoho Desk supports email ticketing.
   • Zoho Desk supports shared inbox.
   • Zoho Desk supports live chat.
   • Zoho Desk supports phone support.

   Score: 15/15 · verified criteria: 4/4

9. Groove

   Groove ranks 9th because:

   • Groove supports email ticketing.
   • Groove supports shared inbox.
   • Groove supports live chat.

   Score: 12/15 · verified criteria: 3/4

10. Jitbit Helpdesk

    Jitbit Helpdesk ranks 10th because:

    • Jitbit Helpdesk supports email ticketing.
    • Jitbit Helpdesk supports shared inbox.
    • Jitbit Helpdesk supports live chat.

    Score: 12/15 · verified criteria: 3/4

11. Re:amaze

    Re:amaze ranks 11th because:

    • Re:amaze supports email ticketing.
    • Re:amaze supports shared inbox.
    • Re:amaze supports live chat.

    Score: 12/15 · verified criteria: 3/4

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version