Software comparison
Hiver vs ProProfs Help Desk for help desk software
Hiver and ProProfs Help Desk are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Hiver has confirmed multilingual support. ProProfs Help Desk has confirmed free plan, ai ticket summaries, and multiple inboxes.
Choose Hiver if…
- Choose Hiver if confirmed multilingual support matters to you; this detail is not yet confirmed for ProProfs Help Desk.
Choose ProProfs Help Desk if…
- Choose ProProfs Help Desk if confirmed free plan matters to you; this detail is not yet confirmed for Hiver.
- Choose ProProfs Help Desk if confirmed ai ticket summaries matters to you; this detail is not yet confirmed for Hiver.
- Choose ProProfs Help Desk if confirmed multiple inboxes matters to you; this detail is not yet confirmed for Hiver.
Key decision points
- ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for Hiver.
- ProProfs Help Desk has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for Hiver.
- ProProfs Help Desk has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Hiver.
- Hiver has confirmed multilingual support; multilingual support is not yet confirmed for ProProfs Help Desk.
Features
| Feature | Hiver | ProProfs Help Desk |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | Not confirmed | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple inboxes | Not confirmed | YesSource |
| Multilingual support | YesSource | Not confirmed |
Integrations
Technical
Platforms
Security and compliance
Pricing
| Feature | Hiver | ProProfs Help Desk |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Starting price comparison
ProProfs Help Desk has the lower starting price: $0, compared with $25.
More product information
Hiver overview · ProProfs Help Desk overview · Comparison data · Markdown