{
  "schemaVersion": 1,
  "id": "hiver-vs-proprofs-help-desk",
  "products": [
    "hiver",
    "proprofs-help-desk"
  ],
  "conclusion": "Hiver and ProProfs Help Desk are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Hiver has confirmed multilingual support. ProProfs Help Desk has confirmed free plan, ai ticket summaries, and multiple inboxes.",
  "decisionPoints": [
    {
      "path": "pricing.freeTier",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for Hiver."
    },
    {
      "path": "vertical.aiTicketSummaries",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for Hiver."
    },
    {
      "path": "vertical.multipleInboxes",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Hiver."
    },
    {
      "path": "vertical.multilingualSupport",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Hiver has confirmed multilingual support; multilingual support is not yet confirmed for ProProfs Help Desk."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 79,
    "b": 86,
    "gap": 7
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "One Inbox for Seamless Collaboration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Omnichannel Manage email, live chat, and self-service support from one unified workspace.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Live Chat for instant support",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Voice Handle inbound and outbound calls, alongside other customer conversations.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Omnichannel (WhatsApp, Facebook & more)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Create tickets from Facebook DMs & web forms",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e23c81f8f40a7bda"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e23c81f8f40a7bda",
            "excerpt": "Hiver AI builds your help center from scratch, drawing on your docs and past conversations.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Knowledge Base for 24/7 self-help",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Customer Portal Give customers a self-service portal to submit and track requests.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "SLAs Set response and resolution targets to keep customer commitments on track.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "SLA tracking and alerts built in",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Routing and assignments Route conversations and assign clear owners so nothing slips through the cracks.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Automatically assign tickets to agents",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Rule-based Automations Automate repetitive work with rules that trigger actions when certain conditions are met.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Email templates Save answers to common questions so teams can respond faster and stay consistent.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0b6f76c78bd2243d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0b6f76c78bd2243d",
            "excerpt": "AI Copilot An intelligent coworker that routes requests, triages them, drafts the reply and surfaces resolution steps.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "CSAT surveys Capture feedback with customer satisfaction surveys.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Share automated CSAT surveys to gather valuable feedback",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9d7a15093617e2e3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Custom Fields Capture details in predefined fields for better context, categorization, and analysis.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e23c81f8f40a7bda"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e23c81f8f40a7bda",
            "excerpt": "Multilingual Write an article once and publish it in every language your customers speak.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-150446888a437cd6"
        ],
        "evidence": [
          {
            "sourceId": "ingest-150446888a437cd6",
            "excerpt": "Shopify See order status, fulfillment, and refunds beside the customer's message.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f4bab34567342807"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f4bab34567342807",
            "excerpt": "Access customer and order info from Shopify inside tickets Shopify Integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-150446888a437cd6"
        ],
        "evidence": [
          {
            "sourceId": "ingest-150446888a437cd6",
            "excerpt": "Salesforce Pull account, opportunity, and case data into the ticket and log every interaction back to the CRM.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
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        "evidence": [
          {
            "sourceId": "ingest-f4bab34567342807",
            "excerpt": "Close the loop between support and sales with our native Salesforce integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
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      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
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            "excerpt": "Open APIs and webhooks let you pull any data point in and push updates back out.",
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          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
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            "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
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      "includeInCoverage": true,
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        "value": true,
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            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
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            "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
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        "evidence": [
          {
            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Hiver Mobile apps Manage email and chat conversations on the go with Hiver’s mobile apps for Android and iOS.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
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        ],
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          {
            "sourceId": "ingest-097a76784adf8340",
            "excerpt": "Mobile Help Desk App for Android & iOS",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "hiver": {
        "value": true,
        "status": "verified",
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            "sourceId": "ingest-9d7a15093617e2e3",
            "excerpt": "Hiver is GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant.",
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          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
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        ],
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          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Trust GDPR/CCPA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "hiver": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
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        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "FREE PLAN $0.00 single agent /forever free",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "hiver": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
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        "id": "ingest-9d7a15093617e2e3",
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        "title": "Hiver Omni Pricing | Omnichannel Support, One Platform",
        "publisher": "Hiver",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-150446888a437cd6",
        "url": "https://hiverhq.com/integrations",
        "title": "Customer Service Integrations and API | Hiver",
        "publisher": "Hiver",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-0b6f76c78bd2243d",
        "url": "https://hiverhq.com/features/ai",
        "title": "The Agentic Customer Service Platform",
        "publisher": "Hiver",
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        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-e23c81f8f40a7bda",
        "url": "https://hiverhq.com/features/knowledge-base",
        "title": "Knowledge Hub and Help Center for your Customers, Teammates, and AI",
        "publisher": "Hiver",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "proprofs-help-desk": [
      {
        "id": "ingest-9374def660b26192",
        "url": "https://www.proprofsdesk.com/pricing/",
        "title": "Help Desk Ticketing Software Cost & Pricing Plans",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-26a9d55ecc4adaa0",
        "url": "https://www.proprofsdesk.com/",
        "title": "ProProfs Help Desk Software | AI-Powered Ticketing & Support",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-f4bab34567342807",
        "url": "https://www.proprofsdesk.com/integrations/",
        "title": "Help Desk Integrations | Connect Your Favorite Tools With ProProfs Desk",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-097a76784adf8340",
        "url": "https://www.proprofsdesk.com/features/helpdesk-mobile-app/",
        "title": "How to Install Help Desk Mobile App | ProProfs",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}