Software comparison
Help Scout vs Deskpro for help desk software
Help Scout and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Help Scout has confirmed free plan and multiple inboxes.
Choose Help Scout if…
- Choose Help Scout if confirmed free plan matters to you; this detail is not yet confirmed for Deskpro.
- Choose Help Scout if confirmed multiple inboxes matters to you; this detail is not yet confirmed for Deskpro.
Key decision points
- Help Scout has confirmed free plan; free plan is not yet confirmed for Deskpro.
- Help Scout has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Deskpro.
Features
| Feature | Help Scout | Deskpro |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | YesSource | YesSource |
| Multiple inboxes | YesSource | Not confirmed |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
Security and compliance
Pricing
| Feature | Help Scout | Deskpro |
|---|---|---|
| Free plan | YesSource | Not confirmed |
Starting price comparison
Help Scout has the lower starting price: $25, compared with $39.
More product information
Help Scout overview · Deskpro overview · Comparison data · Markdown