{
  "schemaVersion": 1,
  "id": "help-scout-vs-deskpro",
  "products": [
    "help-scout",
    "deskpro"
  ],
  "conclusion": "Help Scout and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Help Scout has confirmed free plan and multiple inboxes.",
  "decisionPoints": [
    {
      "path": "pricing.freeTier",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Help Scout has confirmed free plan; free plan is not yet confirmed for Deskpro."
    },
    {
      "path": "vertical.multipleInboxes",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Help Scout has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Deskpro."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 93,
    "b": 86,
    "gap": 7
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Email Manage customer emails as a team.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Shared Inbox Inboxes Collaborate on customer conversations in a shared workspace.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Live chat Offer live chat anywhere on your website or in-app.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Phone/voice Make and receive phone calls, logged in Help Scout. Via integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "WhatsApp Handle customer conversations through WhatsApp.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5b467ef0e0415292"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5b467ef0e0415292",
            "excerpt": "WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Messenger Handle customer conversations through Facebook Messenger. Instagram Handle customer conversations through Instagram.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5b467ef0e0415292"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5b467ef0e0415292",
            "excerpt": "Social Let customers interact with your brand page on Facebook and Instagram.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Knowledge base Docs sites Build a searchable and branded help center or knowledge base.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-78556f98bd137985"
        ],
        "evidence": [
          {
            "sourceId": "ingest-78556f98bd137985",
            "excerpt": "24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Secure customer portal",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-78556f98bd137985"
        ],
        "evidence": [
          {
            "sourceId": "ingest-78556f98bd137985",
            "excerpt": "Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Service Level Agreements (SLAs) Set and track response targets across conversations to keep work on schedule.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "SLA tracking",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Routing Automatically assign conversations evenly across your team to balance the workload.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "smart ticket routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Automation Workflows Organize, assign, or reply to conversations automatically.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Saved replies Create a library of FAQ responses you can search and insert in 2 clicks.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-50f7897ce63f29a7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-50f7897ce63f29a7",
            "excerpt": "Draft accurate replies with a click Get a head start on any reply with unlimited AI drafting, backed by your sources.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-50f7897ce63f29a7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-50f7897ce63f29a7",
            "excerpt": "Summarize long threads Pull critical context from back-and-forth messages to keep conversations moving.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Surveys, CSAT, NPS Collect survey responses and ratings anywhere on your website or in your app.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "CSAT",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Custom fields Track up to 10 custom data points on each conversation for use in reporting and workflows.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Multiple knowledge bases",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Multi-brand support lets you run multiple teams or products from one instance.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "Multiple Inboxes Give every department or product its own dedicated place for support.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-50f7897ce63f29a7"
        ],
        "evidence": [
          {
            "sourceId": "ingest-50f7897ce63f29a7",
            "excerpt": "Does AI Answers support multiple languages? Yes, AI Answers can handle conversations in over 50 languages, including Spanish, French, and many others.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "And with support for over 30 languages, Deskpro works wherever your team is.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-daed35745a9a2cd3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-daed35745a9a2cd3",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-daed35745a9a2cd3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-daed35745a9a2cd3",
            "excerpt": "Salesforce",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "HubSpot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-daed35745a9a2cd3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-daed35745a9a2cd3",
            "excerpt": "Build with the Help Scout API Check out our developer docs to create your own apps and integrations.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "api API Read and write help desk data from external systems.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-daed35745a9a2cd3"
        ],
        "evidence": [
          {
            "sourceId": "ingest-daed35745a9a2cd3",
            "excerpt": "Webhooks",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-287b7366463c4e2a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-287b7366463c4e2a",
            "excerpt": "Download the free Help Scout mobile app today.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ecf137bbbd324980"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ecf137bbbd324980",
            "excerpt": "Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-641859ad4b9fb452"
        ],
        "evidence": [
          {
            "sourceId": "ingest-641859ad4b9fb452",
            "excerpt": "Data Processing Amendment",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5fb0c175ba861950"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5fb0c175ba861950",
            "excerpt": "GDPR DPA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "help-scout": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-73cced5714c21282"
        ],
        "evidence": [
          {
            "sourceId": "ingest-73cced5714c21282",
            "excerpt": "The Free plan includes 5 users, 1 Inbox, and 1 Docs site.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "help-scout": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
  "sources": {
    "help-scout": [
      {
        "id": "ingest-73cced5714c21282",
        "url": "https://www.helpscout.com/pricing/",
        "title": "Help Scout Pricing: Affordable Customer Support Software",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-a354cac7f8779f11",
        "url": "https://www.helpscout.com/",
        "title": "Help Scout: Intuitive & Affordable Customer Service Software",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-daed35745a9a2cd3",
        "url": "https://www.helpscout.com/help-desk-integration/",
        "title": "Help Scout Integrations: Connect Help Scout with 100+ Apps",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-50f7897ce63f29a7",
        "url": "https://www.helpscout.com/ai-features/",
        "title": "AI that helps on day one",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-641859ad4b9fb452",
        "url": "https://www.helpscout.com/company/legal/terms-of-service/",
        "title": "Terms of Service - Help Scout",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-287b7366463c4e2a",
        "url": "https://www.helpscout.com/mobile/",
        "title": "Download Help Scout for iOS & Android",
        "publisher": "Help Scout",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "deskpro": [
      {
        "id": "ingest-5fb0c175ba861950",
        "url": "https://www.deskpro.com/pricing/cloud",
        "title": "Deskpro Pricing | Secure, AI-Powered Help Desk Software",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-78556f98bd137985",
        "url": "https://www.deskpro.com/features/help-center",
        "title": "Help Center - Self Service Customer Support Software | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-33bdde29fc26d840",
        "url": "https://www.deskpro.com/features/integrations",
        "title": "Help Desk Integrations | Streamline Workflow with Powerful Tools | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-4c04c296bfb3f2e0",
        "url": "https://www.deskpro.com/",
        "title": "The Human Help Desk for Smarter Ticketing | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-ecf137bbbd324980",
        "url": "https://www.deskpro.com/features/mobile",
        "title": "Help Desk Mobile App | Available on iOS & Android | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-5b467ef0e0415292",
        "url": "https://www.deskpro.com/pricing/private",
        "title": "Pricing Private | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}