# Help Scout vs Deskpro for help desk software

Help Scout and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Help Scout has confirmed free plan and multiple inboxes.

## Key decision points

- Help Scout has confirmed free plan; free plan is not yet confirmed for Deskpro.
- Help Scout has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Deskpro.

## Choose Help Scout if…

- Choose Help Scout if confirmed free plan matters to you; this detail is not yet confirmed for Deskpro.
- Choose Help Scout if confirmed multiple inboxes matters to you; this detail is not yet confirmed for Deskpro.

## Features

| Feature | Help Scout | Deskpro |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Automation | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Macros | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| AI replies | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Multiple brands | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Multiple inboxes | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| Multilingual support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |

## Integrations

| Feature | Help Scout | Deskpro |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |

## Technical

| Feature | Help Scout | Deskpro |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |

## Platforms

| Feature | Help Scout | Deskpro |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.helpscout.com/mobile/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/mobile)) |

## Security and compliance

| Feature | Help Scout | Deskpro |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.helpscout.com/company/legal/terms-of-service/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/cloud)) |

## Pricing

| Feature | Help Scout | Deskpro |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |

## Evidence

- **Help Scout — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Email Manage customer emails as a team.”
- **Deskpro — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”
- **Help Scout — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Shared Inbox Inboxes Collaborate on customer conversations in a shared workspace.”
- **Deskpro — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.”
- **Help Scout — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Live chat Offer live chat anywhere on your website or in-app.”
- **Deskpro — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.”
- **Help Scout — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Phone/voice Make and receive phone calls, logged in Help Scout. Via integration”
- **Deskpro — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”
- **Help Scout — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “WhatsApp Handle customer conversations through WhatsApp.”
- **Deskpro — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.”
- **Help Scout — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Messenger Handle customer conversations through Facebook Messenger. Instagram Handle customer conversations through Instagram.”
- **Deskpro — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “Social Let customers interact with your brand page on Facebook and Instagram.”
- **Help Scout — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Knowledge base Docs sites Build a searchable and branded help center or knowledge base.”
- **Deskpro — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.”
- **Help Scout — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Secure customer portal”
- **Deskpro — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.”
- **Help Scout — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Service Level Agreements (SLAs) Set and track response targets across conversations to keep work on schedule.”
- **Deskpro — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “SLA tracking”
- **Help Scout — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Routing Automatically assign conversations evenly across your team to balance the workload.”
- **Deskpro — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “smart ticket routing”
- **Help Scout — Automation:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Automation Workflows Organize, assign, or reply to conversations automatically.”
- **Deskpro — Automation:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”
- **Help Scout — Macros:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Saved replies Create a library of FAQ responses you can search and insert in 2 clicks.”
- **Deskpro — Macros:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”
- **Help Scout — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Draft accurate replies with a click Get a head start on any reply with unlimited AI drafting, backed by your sources.”
- **Deskpro — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”
- **Help Scout — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Summarize long threads Pull critical context from back-and-forth messages to keep conversations moving.”
- **Deskpro — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”
- **Help Scout — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Surveys, CSAT, NPS Collect survey responses and ratings anywhere on your website or in your app.”
- **Deskpro — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “CSAT”
- **Help Scout — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Custom fields Track up to 10 custom data points on each conversation for use in reporting and workflows.”
- **Deskpro — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.”
- **Help Scout — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Multiple knowledge bases”
- **Deskpro — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Multi-brand support lets you run multiple teams or products from one instance.”
- **Help Scout — Multiple inboxes:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Multiple Inboxes Give every department or product its own dedicated place for support.”
- **Help Scout — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Does AI Answers support multiple languages? Yes, AI Answers can handle conversations in over 50 languages, including Spanish, French, and many others.”
- **Deskpro — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “And with support for over 30 languages, Deskpro works wherever your team is.”
- **Help Scout — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Shopify”
- **Deskpro — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “Shopify”
- **Help Scout — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Salesforce”
- **Deskpro — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “HubSpot”
- **Help Scout — API:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Build with the Help Scout API Check out our developer docs to create your own apps and integrations.”
- **Deskpro — API:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “api API Read and write help desk data from external systems.”
- **Help Scout — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Webhooks”
- **Deskpro — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.”
- **Help Scout — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/mobile/. Evidence: “Download the free Help Scout mobile app today.”
- **Deskpro — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/mobile. Evidence: “Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.”
- **Help Scout — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/company/legal/terms-of-service/. Evidence: “Data Processing Amendment”
- **Deskpro — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/cloud. Evidence: “GDPR DPA”
- **Help Scout — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “The Free plan includes 5 users, 1 Inbox, and 1 Docs site.”