Software comparison
Gorgias vs ProProfs Help Desk for help desk software
Gorgias and ProProfs Help Desk are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. ProProfs Help Desk has confirmed free plan, macros, custom fields, and multiple inboxes.
Choose ProProfs Help Desk if…
- Choose ProProfs Help Desk if confirmed free plan matters to you; this detail is not yet confirmed for Gorgias.
- Choose ProProfs Help Desk if confirmed macros matters to you; this detail is not yet confirmed for Gorgias.
- Choose ProProfs Help Desk if confirmed custom fields matters to you; this detail is not yet confirmed for Gorgias.
- Choose ProProfs Help Desk if confirmed multiple inboxes matters to you; this detail is not yet confirmed for Gorgias.
Key decision points
- ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for Gorgias.
- ProProfs Help Desk has confirmed macros; macros is not yet confirmed for Gorgias.
- ProProfs Help Desk has confirmed custom fields; custom fields is not yet confirmed for Gorgias.
- ProProfs Help Desk has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Gorgias.
Features
| Feature | Gorgias | ProProfs Help Desk |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | Not confirmed | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | Not confirmed | YesSource |
| Multiple inboxes | Not confirmed | YesSource |
Integrations
Technical
Platforms
Security and compliance
Pricing
| Feature | Gorgias | ProProfs Help Desk |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Starting price comparison
ProProfs Help Desk has the lower starting price: $0, compared with $40.
More product information
Gorgias overview · ProProfs Help Desk overview · Comparison data · Markdown