{
  "schemaVersion": 1,
  "id": "gorgias-vs-proprofs-help-desk",
  "products": [
    "gorgias",
    "proprofs-help-desk"
  ],
  "conclusion": "Gorgias and ProProfs Help Desk are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. ProProfs Help Desk has confirmed free plan, macros, custom fields, and multiple inboxes.",
  "decisionPoints": [
    {
      "path": "pricing.freeTier",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for Gorgias."
    },
    {
      "path": "vertical.macros",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed macros; macros is not yet confirmed for Gorgias."
    },
    {
      "path": "vertical.customFields",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed custom fields; custom fields is not yet confirmed for Gorgias."
    },
    {
      "path": "vertical.multipleInboxes",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "ProProfs Help Desk has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Gorgias."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 64,
    "b": 86,
    "gap": 22
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "One unified inbox across every channel",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "One Inbox for Seamless Collaboration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Live Chat for instant support",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6b02c31fb3fcf2d1"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6b02c31fb3fcf2d1",
            "excerpt": "Support by phone, from your Helpdesk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Omnichannel (WhatsApp, Facebook & more)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Create tickets from Facebook DMs & web forms",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "Unlimited Help Centers",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Knowledge Base for 24/7 self-help",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "Unlimited Help Centers",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "SLA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "SLA tracking and alerts built in",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Route, assign, and manage tickets across your team",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Automatically assign tickets to agents",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Automate 60% of support",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "AI Agent trained on your brand",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6b02c31fb3fcf2d1"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6b02c31fb3fcf2d1",
            "excerpt": "AI-Summaries | Get instant call and voicemail transcripts and summaries",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-a272f15692fe725a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-a272f15692fe725a",
            "excerpt": "drive your CSAT scores up",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Share automated CSAT surveys to gather valuable feedback",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Native Shopify integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f4bab34567342807"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f4bab34567342807",
            "excerpt": "Access customer and order info from Shopify inside tickets Shopify Integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f4bab34567342807"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f4bab34567342807",
            "excerpt": "Close the loop between support and sales with our native Salesforce integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "API rate limit 2 req/s",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
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          "ingest-9374def660b26192"
        ],
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          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "API & Webhooks \"Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-3dc30ef534ffb50b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-3dc30ef534ffb50b",
            "excerpt": "Mobile Apps",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-097a76784adf8340"
        ],
        "evidence": [
          {
            "sourceId": "ingest-097a76784adf8340",
            "excerpt": "Mobile Help Desk App for Android & iOS",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "GDPR / CCPA compliance",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-26a9d55ecc4adaa0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-26a9d55ecc4adaa0",
            "excerpt": "Trust GDPR/CCPA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-9374def660b26192"
        ],
        "evidence": [
          {
            "sourceId": "ingest-9374def660b26192",
            "excerpt": "FREE PLAN $0.00 single agent /forever free",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "proprofs-help-desk": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
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        "id": "ingest-462d274c1c8d721d",
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        "title": "Gorgias Pricing – Build the customer support suite that fits your needs",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-3dc30ef534ffb50b",
        "url": "https://www.gorgias.com/legal/terms-of-service",
        "title": "Read the Master Services Agreement (MSA) governing the provision of services by Gorgias. Learn terms, responsibilities, payment, confidentiality, and legal commitments - last revised on July 1, 2025",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-960e953ccf6a0e95",
        "url": "https://www.gorgias.com/",
        "title": "The Conversational AI platform for Ecommerce | Gorgias",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-6b02c31fb3fcf2d1",
        "url": "https://www.gorgias.com/products/voice",
        "title": "Voice support for your ecommerce | Gorgias Voice",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-a272f15692fe725a",
        "url": "https://www.gorgias.com/ai-agent/support-skills",
        "title": "Gorgias | AI customer experience for ecommerce",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "proprofs-help-desk": [
      {
        "id": "ingest-9374def660b26192",
        "url": "https://www.proprofsdesk.com/pricing/",
        "title": "Help Desk Ticketing Software Cost & Pricing Plans",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-26a9d55ecc4adaa0",
        "url": "https://www.proprofsdesk.com/",
        "title": "ProProfs Help Desk Software | AI-Powered Ticketing & Support",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-f4bab34567342807",
        "url": "https://www.proprofsdesk.com/integrations/",
        "title": "Help Desk Integrations | Connect Your Favorite Tools With ProProfs Desk",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-097a76784adf8340",
        "url": "https://www.proprofsdesk.com/features/helpdesk-mobile-app/",
        "title": "How to Install Help Desk Mobile App | ProProfs",
        "publisher": "ProProfs Help Desk",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}