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Recommended software

Best help desk with a free plan

Help Scout ranks first because it supports free plan, supports email ticketing, supports shared inbox, and supports live chat. It is followed by ProProfs Help Desk and Re:amaze.

Ranked products

  1. Help Scout

    Help Scout ranks 1st because:

    • Help Scout supports free plan.
    • Help Scout supports email ticketing.
    • Help Scout supports shared inbox.
    • Help Scout supports live chat.

    Score: 15/15 · verified criteria: 4/4

  2. ProProfs Help Desk

    ProProfs Help Desk ranks 2nd because:

    • ProProfs Help Desk supports free plan.
    • ProProfs Help Desk supports email ticketing.
    • ProProfs Help Desk supports shared inbox.
    • ProProfs Help Desk supports live chat.

    Score: 15/15 · verified criteria: 4/4

  3. Re:amaze

    Re:amaze ranks 3rd because:

    • Re:amaze supports free plan.
    • Re:amaze supports email ticketing.
    • Re:amaze supports shared inbox.
    • Re:amaze supports live chat.

    Score: 15/15 · verified criteria: 4/4

  4. Zoho Desk

    Zoho Desk ranks 4th because:

    • Zoho Desk supports free plan.
    • Zoho Desk supports email ticketing.
    • Zoho Desk supports shared inbox.
    • Zoho Desk supports live chat.

    Score: 15/15 · verified criteria: 4/4

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Verified criteria used for this ranking
CriterionWeightHelp ScoutProProfs Help DeskRe:amazeZoho Desk
Free plan6Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026Yes (+6 points)Source · verified 4 September 2026
Email ticketing3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026
Shared inbox3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026
Live chat3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version