compare-saas.net

Recommended software

Best help desk with a free plan

Help Scout, ProProfs Help Desk, Re:amaze, and Zoho Desk jointly meet the verified criteria for the top score of 18/18. They form an unranked shortlist because every qualifying product is tied.

Ranked products

  1. Help Scout

    Help Scout is in the joint-leading shortlist because:

    • Help Scout supports free plan.
    • Help Scout supports email ticketing.
    • Help Scout supports shared inbox.
    • Help Scout supports live chat.

    Score: 18/18 · verified criteria: 4/4

  2. ProProfs Help Desk

    ProProfs Help Desk is in the joint-leading shortlist because:

    • ProProfs Help Desk supports free plan.
    • ProProfs Help Desk supports email ticketing.
    • ProProfs Help Desk supports shared inbox.
    • ProProfs Help Desk supports live chat.

    Score: 18/18 · verified criteria: 4/4

  3. Re:amaze

    Re:amaze is in the joint-leading shortlist because:

    • Re:amaze supports free plan.
    • Re:amaze supports email ticketing.
    • Re:amaze supports shared inbox.
    • Re:amaze supports live chat.

    Score: 18/18 · verified criteria: 4/4

  4. Zoho Desk

    Zoho Desk is in the joint-leading shortlist because:

    • Zoho Desk supports free plan.
    • Zoho Desk supports email ticketing.
    • Zoho Desk supports shared inbox.
    • Zoho Desk supports live chat.

    Score: 18/18 · verified criteria: 4/4

Criteria comparison

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

Verified criteria used for this ranking
CriterionWeightHelp ScoutProProfs Help DeskRe:amazeZoho Desk
Free plan9Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026Yes (+9 points)Source · verified 4 September 2026
Email ticketing3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026
Shared inbox3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026
Live chat3Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026Yes (+3 points)Source · verified 4 September 2026

Method and alternate format

Only products meeting the evidence threshold and coverage-gap rule are ranked. Missing facts earn no points and are not treated as negative claims.

Read the methodology · Read the Markdown version