# Best help desk with a free plan

Help Scout ranks first because it supports free plan, supports email ticketing, supports shared inbox, and supports live chat. It is followed by ProProfs Help Desk and Re:amaze.

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

## Ranked products

### 1. Help Scout

Help Scout ranks 1st because:

- Help Scout supports free plan.
- Help Scout supports email ticketing.
- Help Scout supports shared inbox.
- Help Scout supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 2. ProProfs Help Desk

ProProfs Help Desk ranks 2nd because:

- ProProfs Help Desk supports free plan.
- ProProfs Help Desk supports email ticketing.
- ProProfs Help Desk supports shared inbox.
- ProProfs Help Desk supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 3. Re:amaze

Re:amaze ranks 3rd because:

- Re:amaze supports free plan.
- Re:amaze supports email ticketing.
- Re:amaze supports shared inbox.
- Re:amaze supports live chat.

Score: 15/15. Verified criteria: 4/4.

### 4. Zoho Desk

Zoho Desk ranks 4th because:

- Zoho Desk supports free plan.
- Zoho Desk supports email ticketing.
- Zoho Desk supports shared inbox.
- Zoho Desk supports live chat.

Score: 15/15. Verified criteria: 4/4.

## Criteria comparison

| Criterion | Weight | Help Scout | ProProfs Help Desk | Re:amaze | Zoho Desk |
| --- | ---: | --- | --- | --- | --- |
| Free plan | 6 | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) |
| Email ticketing | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) |
| Shared inbox | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) |
| Live chat | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) |