Software comparison
LiveChat vs ProProfs Chat for live chat and chatbot software
LiveChat and ProProfs Chat are closely matched for core workflows. Both support API access, live chat, generative ai agent, proactive messages, and chat routing. LiveChat has confirmed ai chatbot. ProProfs Chat has confirmed free plan, rule-based chatbot, and shared inbox.
Choose LiveChat if…
- Choose LiveChat if confirmed ai chatbot matters to you; this detail is not yet confirmed for ProProfs Chat.
Choose ProProfs Chat if…
- Choose ProProfs Chat if confirmed free plan matters to you; this detail is not yet confirmed for LiveChat.
- Choose ProProfs Chat if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for LiveChat.
- Choose ProProfs Chat if confirmed shared inbox matters to you; this detail is not yet confirmed for LiveChat.
Key decision points
- ProProfs Chat has confirmed free plan; free plan is not yet confirmed for LiveChat.
- LiveChat has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat.
- ProProfs Chat has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for LiveChat.
- ProProfs Chat has confirmed shared inbox; shared inbox is not yet confirmed for LiveChat.
Features
| Feature | LiveChat | ProProfs Chat |
|---|---|---|
| Live chat | YesSource | YesSource |
| AI chatbot | YesSource | Not confirmed |
| Rule-based chatbot | Not confirmed | YesSource |
| Generative AI agent | YesSource | YesSource |
| Proactive messages | YesSource | YesSource |
| Chat routing | YesSource | YesSource |
| Shared inbox | Not confirmed | YesSource |
| Email inbox | YesSource | YesSource |
| YesSource | YesSource | |
| Facebook Messenger | YesSource | YesSource |
| YesSource | YesSource | |
| Visitor tracking | YesSource | YesSource |
| Lead capture | Not confirmed | YesSource |
| Chat automation | YesSource | Not confirmed |
| Human handoff | Not confirmed | YesSource |
| Canned responses | YesSource | YesSource |
| Chat transcripts | YesSource | YesSource |
| Custom branding | Not confirmed | YesSource |
| Remove vendor branding | Not confirmed | YesSource |
Integrations
Platforms
Technical
Pricing
| Feature | LiveChat | ProProfs Chat |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Starting price comparison
ProProfs Chat has the lower starting price: $1.99, compared with $19.
More product information
LiveChat overview · ProProfs Chat overview · Comparison data · Markdown