# LiveChat vs ProProfs Chat for live chat and chatbot software

LiveChat and ProProfs Chat are closely matched for core workflows. Both support API access, live chat, generative ai agent, proactive messages, and chat routing. LiveChat has confirmed ai chatbot. ProProfs Chat has confirmed free plan, rule-based chatbot, and shared inbox.

## Key decision points

- ProProfs Chat has confirmed free plan; free plan is not yet confirmed for LiveChat.
- LiveChat has confirmed ai chatbot; ai chatbot is not yet confirmed for ProProfs Chat.
- ProProfs Chat has confirmed rule-based chatbot; rule-based chatbot is not yet confirmed for LiveChat.
- ProProfs Chat has confirmed shared inbox; shared inbox is not yet confirmed for LiveChat.

## Choose LiveChat if…

- Choose LiveChat if confirmed ai chatbot matters to you; this detail is not yet confirmed for ProProfs Chat.

## Choose ProProfs Chat if…

- Choose ProProfs Chat if confirmed free plan matters to you; this detail is not yet confirmed for LiveChat.
- Choose ProProfs Chat if confirmed rule-based chatbot matters to you; this detail is not yet confirmed for LiveChat.
- Choose ProProfs Chat if confirmed shared inbox matters to you; this detail is not yet confirmed for LiveChat.

## Features

| Feature | LiveChat | ProProfs Chat |
| --- | --- | --- |
| Live chat | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| AI chatbot | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Not confirmed |
| Rule-based chatbot | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |
| Generative AI agent | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/ai-support-agent/)) |
| Proactive messages | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat routing | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shared inbox | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Email inbox | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| WhatsApp | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Facebook Messenger | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Instagram | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Visitor tracking | Yes (verified 4 September 2026; [source](https://www.livechat.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Lead capture | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat automation | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Not confirmed |
| Human handoff | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Canned responses | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Chat transcripts | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Custom branding | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Remove vendor branding | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |

## Integrations

| Feature | LiveChat | ProProfs Chat |
| --- | --- | --- |
| Knowledge base integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/)) |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |
| WordPress integration | Yes (verified 4 September 2026; [source](https://www.livechat.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/integrations/)) |

## Platforms

| Feature | LiveChat | ProProfs Chat |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |

## Technical

| Feature | LiveChat | ProProfs Chat |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/features/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.livechat.com/features/)) | Not confirmed |

## Pricing

| Feature | LiveChat | ProProfs Chat |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofschat.com/pricing/)) |

## Evidence

- **LiveChat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “LiveChat® is intuitive customer service software”
- **ProProfs Chat — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Live Chat Software That Will Delight Your Customers”
- **LiveChat — AI chatbot:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **ProProfs Chat — Rule-based chatbot:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “No-Code Bot Builder Build chatbot conversation flows by dragging and dropping steps on a visual canvas — no coding, no technical team required.”
- **LiveChat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Copilot helps your agents navigate LiveChat® and provides real-time insights”
- **ProProfs Chat — Generative AI agent:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/ai-support-agent/. Evidence: “Build AI Customer Service Agents That Resolve Every Customer Issue”
- **LiveChat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Start conversations with pre-set messages”
- **ProProfs Chat — Proactive messages:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement.”
- **LiveChat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Routing rules”
- **ProProfs Chat — Chat routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.”
- **ProProfs Chat — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **LiveChat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Email”
- **ProProfs Chat — Email inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Email Bring all customer support tickets in a shared inbox and track them closely from start to finish.”
- **LiveChat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “WhatsApp Business”
- **ProProfs Chat — WhatsApp:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **LiveChat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Facebook”
- **ProProfs Chat — Facebook Messenger:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **LiveChat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Instagram for Business”
- **ProProfs Chat — Instagram:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Facebook, WhatsApp, Instagram Connect with customers via their favorite social media platforms for seamless and convenient support.”
- **LiveChat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/pricing/. Evidence: “Track up to 100 visitors”
- **ProProfs Chat — Visitor tracking:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Monitor visitors on key pages”
- **ProProfs Chat — Lead capture:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Capture visitor details with pre-chat form”
- **LiveChat — Chat automation:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Automate support and sales with AI customer service chatbots”
- **LiveChat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “KnowledgeBase Help your customers and support teams at the same time”
- **ProProfs Chat — Knowledge base integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can also add self-help articles in chat widget for instant help.”
- **ProProfs Chat — Human handoff:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time.”
- **LiveChat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Canned responses”
- **ProProfs Chat — Canned responses:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “Operators can use features, such as canned responses in live support software to offer real-time quality answers.”
- **LiveChat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Chat transcripts”
- **ProProfs Chat — Chat transcripts:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Chat transcripts Store conversations with customers as transcripts”
- **LiveChat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Get the App Web browser Windows Android iOS Mac”
- **ProProfs Chat — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “iPhone & Android Apps Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.”
- **ProProfs Chat — Custom branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “You can fully customize your chat window , upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.””
- **ProProfs Chat — Remove vendor branding:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/. Evidence: “even white-label the live chat for the website by removing “Powered by ProProfs.””
- **LiveChat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “Shopify”
- **ProProfs Chat — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “Shopify Integration Build a powerful online presence with Shopify.”
- **LiveChat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/. Evidence: “WordPress”
- **ProProfs Chat — WordPress integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/integrations/. Evidence: “WordPress Integration Create corporate websites, community forums & more.”
- **LiveChat — API:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “LiveChat® APIs”
- **ProProfs Chat — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/features/. Evidence: “Smart APIs That Push Chats to Your Tools”
- **LiveChat — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.livechat.com/features/. Evidence: “Webhooks”
- **ProProfs Chat — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofschat.com/pricing/. Evidence: “FREE PLAN $0.00 forever free for a single operator”