Software comparison
LiveAgent vs ProProfs Help Desk for help desk software
LiveAgent and ProProfs Help Desk are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. LiveAgent has confirmed collision detection and multilingual support. ProProfs Help Desk has confirmed free plan and multiple inboxes.
Choose LiveAgent if…
- Choose LiveAgent if confirmed collision detection matters to you; this detail is not yet confirmed for ProProfs Help Desk.
- Choose LiveAgent if confirmed multilingual support matters to you; this detail is not yet confirmed for ProProfs Help Desk.
Choose ProProfs Help Desk if…
- Choose ProProfs Help Desk if confirmed free plan matters to you; this detail is not yet confirmed for LiveAgent.
- Choose ProProfs Help Desk if confirmed multiple inboxes matters to you; this detail is not yet confirmed for LiveAgent.
Key decision points
- ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for LiveAgent.
- LiveAgent has confirmed collision detection; collision detection is not yet confirmed for ProProfs Help Desk.
- ProProfs Help Desk has confirmed multiple inboxes; multiple inboxes is not yet confirmed for LiveAgent.
- LiveAgent has confirmed multilingual support; multilingual support is not yet confirmed for ProProfs Help Desk.
Features
| Feature | LiveAgent | ProProfs Help Desk |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| Collision detection | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple inboxes | Not confirmed | YesSource |
| Multilingual support | YesSource | Not confirmed |
Integrations
Technical
Platforms
| Feature | LiveAgent | ProProfs Help Desk |
|---|---|---|
| Mobile apps | Not confirmed | YesSource |
Security and compliance
Pricing
| Feature | LiveAgent | ProProfs Help Desk |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Commercial
| Feature | LiveAgent | ProProfs Help Desk |
|---|---|---|
| Affiliate programme | YesSource | Not confirmed |
Starting price comparison
ProProfs Help Desk has the lower starting price: $0, compared with $15.
More product information
LiveAgent overview · ProProfs Help Desk overview · Comparison data · Markdown