# LiveAgent vs ProProfs Help Desk for help desk software

LiveAgent and ProProfs Help Desk are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. LiveAgent has confirmed collision detection and multilingual support. ProProfs Help Desk has confirmed free plan and multiple inboxes.

## Key decision points

- ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for LiveAgent.
- LiveAgent has confirmed collision detection; collision detection is not yet confirmed for ProProfs Help Desk.
- ProProfs Help Desk has confirmed multiple inboxes; multiple inboxes is not yet confirmed for LiveAgent.
- LiveAgent has confirmed multilingual support; multilingual support is not yet confirmed for ProProfs Help Desk.

## Choose LiveAgent if…

- Choose LiveAgent if confirmed collision detection matters to you; this detail is not yet confirmed for ProProfs Help Desk.
- Choose LiveAgent if confirmed multilingual support matters to you; this detail is not yet confirmed for ProProfs Help Desk.

## Choose ProProfs Help Desk if…

- Choose ProProfs Help Desk if confirmed free plan matters to you; this detail is not yet confirmed for LiveAgent.
- Choose ProProfs Help Desk if confirmed multiple inboxes matters to you; this detail is not yet confirmed for LiveAgent.

## Features

| Feature | LiveAgent | ProProfs Help Desk |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.liveagent.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Automation | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Macros | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| AI replies | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.liveagent.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Collision detection | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Not confirmed |
| CSAT | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Multiple inboxes | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Multilingual support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Not confirmed |

## Integrations

| Feature | LiveAgent | ProProfs Help Desk |
| --- | --- | --- |
| Shopify integration | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/integrations/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.liveagent.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/integrations/)) |

## Technical

| Feature | LiveAgent | ProProfs Help Desk |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.liveagent.com/terms-and-conditions/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Webhooks | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |

## Platforms

| Feature | LiveAgent | ProProfs Help Desk |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/features/helpdesk-mobile-app/)) |

## Security and compliance

| Feature | LiveAgent | ProProfs Help Desk |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |

## Pricing

| Feature | LiveAgent | ProProfs Help Desk |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |

## Commercial

| Feature | LiveAgent | ProProfs Help Desk |
| --- | --- | --- |
| Affiliate programme | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Not confirmed |

## Evidence

- **LiveAgent — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard”
- **ProProfs Help Desk — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket”
- **LiveAgent — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard”
- **ProProfs Help Desk — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “One Inbox for Seamless Collaboration”
- **LiveAgent — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Live Chat Fastest live chat on the market”
- **ProProfs Help Desk — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Live Chat for instant support”
- **LiveAgent — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Call Center Manage and route all your calls”
- **ProProfs Help Desk — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.”
- **LiveAgent — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard”
- **ProProfs Help Desk — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Omnichannel (WhatsApp, Facebook & more)”
- **LiveAgent — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Social Media Chat with followers in LiveAgent”
- **ProProfs Help Desk — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Create tickets from Facebook DMs & web forms”
- **LiveAgent — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Knowledge Base Provide self-service options”
- **ProProfs Help Desk — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Knowledge Base for 24/7 self-help”
- **LiveAgent — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/pricing/. Evidence: “Customer Portal Gives you the opportunity to create an unlimited amount of separate customer portals”
- **ProProfs Help Desk — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status”
- **LiveAgent — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Service Level Agreement (SLA) Learn about Service Level Agreements (SLAs) and their role in defining customer expectations and pro...”
- **ProProfs Help Desk — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “SLA tracking and alerts built in”
- **LiveAgent — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Automated Ticket Distribution Automated ticket distribution in LiveAgent assigns help desk tickets to agents based on predefined r...”
- **ProProfs Help Desk — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Automatically assign tickets to agents”
- **LiveAgent — Automation:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Automate up to 75% of conversations with built-in AI.”
- **ProProfs Help Desk — Automation:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment”
- **LiveAgent — Macros:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Canned Messages (Macros) Boost efficiency with LiveAgent's canned messages!”
- **ProProfs Help Desk — Macros:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.”
- **LiveAgent — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “AI Answer Assistant Instant polished replies”
- **ProProfs Help Desk — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.”
- **LiveAgent — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/pricing/. Evidence: “AI Ticket Summary catch up”
- **ProProfs Help Desk — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.”
- **LiveAgent — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Agent Collision Detection Prevent multiple agents from working on the same ticket”
- **LiveAgent — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Ticket satisfaction survey Collect customer satisfaction ratings after ticket resolution”
- **ProProfs Help Desk — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Share automated CSAT surveys to gather valuable feedback”
- **LiveAgent — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Custom ticket fields Add custom fields to tickets to capture specific information”
- **ProProfs Help Desk — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.”
- **ProProfs Help Desk — Multiple inboxes:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)”
- **LiveAgent — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “AI Chatbot Resolves customer inquiries instantly, 24/7, in 100+ languages”
- **ProProfs Help Desk — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/integrations/. Evidence: “Access customer and order info from Shopify inside tickets Shopify Integration”
- **LiveAgent — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/integrations/. Evidence: “Agile CRM integrates with LiveAgent to enhance customer service efficiency.”
- **ProProfs Help Desk — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/integrations/. Evidence: “Close the loop between support and sales with our native Salesforce integration”
- **LiveAgent — API:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/terms-and-conditions/. Evidence: “LiveAgent API made available via the Site”
- **ProProfs Help Desk — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints”
- **ProProfs Help Desk — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.”
- **ProProfs Help Desk — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/features/helpdesk-mobile-app/. Evidence: “Mobile Help Desk App for Android & iOS”
- **LiveAgent — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “GDPR”
- **ProProfs Help Desk — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Trust GDPR/CCPA”
- **ProProfs Help Desk — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “FREE PLAN $0.00 single agent /forever free”
- **LiveAgent — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Affiliate Program”