Software comparison
LiveAgent vs Gorgias for help desk software
LiveAgent and Gorgias are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. LiveAgent has confirmed macros, collision detection, custom fields, and multilingual support.
Choose LiveAgent if…
- Choose LiveAgent if confirmed macros matters to you; this detail is not yet confirmed for Gorgias.
- Choose LiveAgent if confirmed collision detection matters to you; this detail is not yet confirmed for Gorgias.
- Choose LiveAgent if confirmed custom fields matters to you; this detail is not yet confirmed for Gorgias.
- Choose LiveAgent if confirmed multilingual support matters to you; this detail is not yet confirmed for Gorgias.
Key decision points
- LiveAgent has confirmed macros; macros is not yet confirmed for Gorgias.
- LiveAgent has confirmed collision detection; collision detection is not yet confirmed for Gorgias.
- LiveAgent has confirmed custom fields; custom fields is not yet confirmed for Gorgias.
- LiveAgent has confirmed multilingual support; multilingual support is not yet confirmed for Gorgias.
Features
| Feature | LiveAgent | Gorgias |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | Not confirmed |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| Collision detection | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | Not confirmed |
| Multilingual support | YesSource | Not confirmed |
Integrations
Technical
Platforms
| Feature | LiveAgent | Gorgias |
|---|---|---|
| Mobile apps | Not confirmed | YesSource |
Security and compliance
Commercial
| Feature | LiveAgent | Gorgias |
|---|---|---|
| Affiliate programme | YesSource | Not confirmed |
Starting price comparison
LiveAgent has the lower starting price: $15, compared with $40.
More product information
LiveAgent overview · Gorgias overview · Comparison data · Markdown