# LiveAgent vs Gorgias for help desk software LiveAgent and Gorgias are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. LiveAgent has confirmed macros, collision detection, custom fields, and multilingual support. ## Key decision points - LiveAgent has confirmed macros; macros is not yet confirmed for Gorgias. - LiveAgent has confirmed collision detection; collision detection is not yet confirmed for Gorgias. - LiveAgent has confirmed custom fields; custom fields is not yet confirmed for Gorgias. - LiveAgent has confirmed multilingual support; multilingual support is not yet confirmed for Gorgias. ## Choose LiveAgent if… - Choose LiveAgent if confirmed macros matters to you; this detail is not yet confirmed for Gorgias. - Choose LiveAgent if confirmed collision detection matters to you; this detail is not yet confirmed for Gorgias. - Choose LiveAgent if confirmed custom fields matters to you; this detail is not yet confirmed for Gorgias. - Choose LiveAgent if confirmed multilingual support matters to you; this detail is not yet confirmed for Gorgias. ## Features | Feature | LiveAgent | Gorgias | | --- | --- | --- | | Email ticketing | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | Shared inbox | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | Live chat | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | Phone support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/products/voice)) | | WhatsApp support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | Social media support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | Knowledge base | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | | Customer portal | Yes (verified 4 September 2026; [source](https://www.liveagent.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | | SLAs | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | | Ticket routing | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | Automation | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | Macros | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Not confirmed | | AI replies | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.liveagent.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/products/voice)) | | Collision detection | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Not confirmed | | CSAT | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/ai-agent/support-skills)) | | Custom fields | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Not confirmed | | Multilingual support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Not confirmed | ## Integrations | Feature | LiveAgent | Gorgias | | --- | --- | --- | | Shopify integration | Not confirmed | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | | CRM integrations | Yes (verified 4 September 2026; [source](https://www.liveagent.com/integrations/)) | Not confirmed | ## Technical | Feature | LiveAgent | Gorgias | | --- | --- | --- | | API | Yes (verified 4 September 2026; [source](https://www.liveagent.com/terms-and-conditions/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | ## Platforms | Feature | LiveAgent | Gorgias | | --- | --- | --- | | Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.gorgias.com/legal/terms-of-service)) | ## Security and compliance | Feature | LiveAgent | Gorgias | | --- | --- | --- | | GDPR compliance | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | ## Commercial | Feature | LiveAgent | Gorgias | | --- | --- | --- | | Affiliate programme | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Not confirmed | ## Evidence - **LiveAgent — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard” - **Gorgias — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view” - **LiveAgent — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard” - **Gorgias — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “One unified inbox across every channel” - **LiveAgent — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Live Chat Fastest live chat on the market” - **Gorgias — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view” - **LiveAgent — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Call Center Manage and route all your calls” - **Gorgias — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/products/voice. Evidence: “Support by phone, from your Helpdesk” - **LiveAgent — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard” - **Gorgias — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view” - **LiveAgent — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Social Media Chat with followers in LiveAgent” - **Gorgias — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view” - **LiveAgent — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Knowledge Base Provide self-service options” - **Gorgias — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “Unlimited Help Centers” - **LiveAgent — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/pricing/. Evidence: “Customer Portal Gives you the opportunity to create an unlimited amount of separate customer portals” - **Gorgias — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “Unlimited Help Centers” - **LiveAgent — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Service Level Agreement (SLA) Learn about Service Level Agreements (SLAs) and their role in defining customer expectations and pro...” - **Gorgias — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “SLA” - **LiveAgent — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Automated Ticket Distribution Automated ticket distribution in LiveAgent assigns help desk tickets to agents based on predefined r...” - **Gorgias — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Route, assign, and manage tickets across your team” - **LiveAgent — Automation:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Automate up to 75% of conversations with built-in AI.” - **Gorgias — Automation:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Automate 60% of support” - **LiveAgent — Macros:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Canned Messages (Macros) Boost efficiency with LiveAgent's canned messages!” - **LiveAgent — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “AI Answer Assistant Instant polished replies” - **Gorgias — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “AI Agent trained on your brand” - **LiveAgent — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/pricing/. Evidence: “AI Ticket Summary catch up” - **Gorgias — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/products/voice. Evidence: “AI-Summaries | Get instant call and voicemail transcripts and summaries” - **LiveAgent — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Agent Collision Detection Prevent multiple agents from working on the same ticket” - **LiveAgent — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Ticket satisfaction survey Collect customer satisfaction ratings after ticket resolution” - **Gorgias — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/ai-agent/support-skills. Evidence: “drive your CSAT scores up” - **LiveAgent — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Custom ticket fields Add custom fields to tickets to capture specific information” - **LiveAgent — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “AI Chatbot Resolves customer inquiries instantly, 24/7, in 100+ languages” - **Gorgias — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Native Shopify integration” - **LiveAgent — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/integrations/. Evidence: “Agile CRM integrates with LiveAgent to enhance customer service efficiency.” - **LiveAgent — API:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/terms-and-conditions/. Evidence: “LiveAgent API made available via the Site” - **Gorgias — API:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “API rate limit 2 req/s” - **Gorgias — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/legal/terms-of-service. Evidence: “Mobile Apps” - **LiveAgent — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “GDPR” - **Gorgias — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “GDPR / CCPA compliance” - **LiveAgent — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Affiliate Program”