Software comparison
Hiver vs Re:amaze for help desk software
Hiver and Re:amaze are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and Social media. Hiver has confirmed GDPR compliance, phone, and whatsApp. Re:amaze has confirmed free plan.
Choose Hiver if…
- Choose Hiver if confirmed GDPR compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Hiver if confirmed phone matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Hiver if confirmed whatsApp matters to you; this detail is not yet confirmed for Re:amaze.
Choose Re:amaze if…
- Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for Hiver.
Key decision points
- Re:amaze has confirmed free plan; free plan is not yet confirmed for Hiver.
- Hiver has confirmed GDPR compliance; GDPR compliance is not yet confirmed for Re:amaze.
- Hiver has confirmed phone; phone is not yet confirmed for Re:amaze.
- Hiver has confirmed whatsApp; whatsApp is not yet confirmed for Re:amaze.
Features
| Feature | Hiver | Re:amaze |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | Not confirmed |
| WhatsApp support | YesSource | Not confirmed |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | Not confirmed |
| SLAs | YesSource | Not confirmed |
| Ticket routing | YesSource | Not confirmed |
| Automation | YesSource | YesSource |
| Macros | YesSource | Not confirmed |
| AI replies | YesSource | YesSource |
| AI ticket summaries | Not confirmed | YesSource |
| Collision detection | Not confirmed | YesSource |
| CSAT | YesSource | Not confirmed |
| Custom fields | YesSource | Not confirmed |
| Multiple brands | Not confirmed | YesSource |
| Multilingual support | YesSource | Not confirmed |
Integrations
Technical
Platforms
Security and compliance
| Feature | Hiver | Re:amaze |
|---|---|---|
| GDPR compliance | YesSource | Not confirmed |
Pricing
| Feature | Hiver | Re:amaze |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Starting price comparison
Hiver has the lower starting price: $25, compared with $29.
More product information
Hiver overview · Re:amaze overview · Comparison data · Markdown