Software comparison
Hiver vs Re:amaze for help desk software
Hiver and Re:amaze are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and social media support. Hiver has confirmed gdpr compliance, phone support, and whatsapp support. Re:amaze has confirmed free plan.
Choose Hiver if…
- Choose Hiver if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Hiver if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Hiver if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.
Choose Re:amaze if…
- Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for Hiver.
Key decision points
- Re:amaze has confirmed free plan; free plan is not yet confirmed for Hiver.
- Hiver has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Re:amaze.
- Hiver has confirmed phone support; phone support is not yet confirmed for Re:amaze.
- Hiver has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.
Features
| Feature | Hiver | Re:amaze |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | Not confirmed |
| WhatsApp support | YesSource | Not confirmed |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | Not confirmed |
| SLAs | YesSource | Not confirmed |
| Ticket routing | YesSource | Not confirmed |
| Automation | YesSource | YesSource |
| Macros | YesSource | Not confirmed |
| AI replies | YesSource | YesSource |
| AI ticket summaries | Not confirmed | YesSource |
| Collision detection | Not confirmed | YesSource |
| CSAT | YesSource | Not confirmed |
| Custom fields | YesSource | Not confirmed |
| Multiple brands | Not confirmed | YesSource |
| Multilingual support | YesSource | Not confirmed |
Integrations
Technical
Platforms
Security and compliance
| Feature | Hiver | Re:amaze |
|---|---|---|
| GDPR compliance | YesSource | Not confirmed |
Pricing
| Feature | Hiver | Re:amaze |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Starting price comparison
Hiver has the lower starting price: $25, compared with $29.
More product information
Hiver overview · Re:amaze overview · Comparison data · Markdown