# Hiver vs Re:amaze for help desk software

Hiver and Re:amaze are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and social media support. Hiver has confirmed gdpr compliance, phone support, and whatsapp support. Re:amaze has confirmed free plan.

## Key decision points

- Re:amaze has confirmed free plan; free plan is not yet confirmed for Hiver.
- Hiver has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Re:amaze.
- Hiver has confirmed phone support; phone support is not yet confirmed for Re:amaze.
- Hiver has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.

## Choose Hiver if…

- Choose Hiver if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Hiver if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Hiver if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.

## Choose Re:amaze if…

- Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for Hiver.

## Features

| Feature | Hiver | Re:amaze |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Live chat | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| Social media support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/knowledge-base)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| SLAs | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| Ticket routing | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Macros | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| AI replies | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/ai)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| AI ticket summaries | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| Collision detection | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| CSAT | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| Custom fields | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| Multiple brands | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Multilingual support | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/knowledge-base)) | Not confirmed |

## Integrations

| Feature | Hiver | Re:amaze |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/integrations)) |

## Technical

| Feature | Hiver | Re:amaze |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Not confirmed |

## Platforms

| Feature | Hiver | Re:amaze |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Security and compliance

| Feature | Hiver | Re:amaze |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |

## Pricing

| Feature | Hiver | Re:amaze |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/pricing)) |

## Evidence

- **Hiver — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.”
- **Re:amaze — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Hiver — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.”
- **Re:amaze — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “A shared inbox for your entire team to manage customer conversations from multiple channels”
- **Hiver — Live chat:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Omnichannel Manage email, live chat, and self-service support from one unified workspace.”
- **Re:amaze — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Chat Live chat with automated messaging, chatbots, and video calls for your website or web app.”
- **Hiver — Phone support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Voice Handle inbound and outbound calls, alongside other customer conversations.”
- **Hiver — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.”
- **Hiver — Social media support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.”
- **Re:amaze — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Hiver — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/knowledge-base. Evidence: “Hiver AI builds your help center from scratch, drawing on your docs and past conversations.”
- **Re:amaze — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “FAQ Customizable and embeddable FAQ center to help customers help themselves.”
- **Hiver — Customer portal:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Customer Portal Give customers a self-service portal to submit and track requests.”
- **Hiver — SLAs:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “SLAs Set response and resolution targets to keep customer commitments on track.”
- **Hiver — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Routing and assignments Route conversations and assign clear owners so nothing slips through the cracks.”
- **Hiver — Automation:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Rule-based Automations Automate repetitive work with rules that trigger actions when certain conditions are met.”
- **Re:amaze — Automation:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Automate common tasks using a combination of workflow macros and AI”
- **Hiver — Macros:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Email templates Save answers to common questions so teams can respond faster and stay consistent.”
- **Hiver — AI replies:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/ai. Evidence: “AI Copilot An intelligent coworker that routes requests, triages them, drafts the reply and surfaces resolution steps.”
- **Re:amaze — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Respond with AI Respond to customers professionally with AI suggested responses.”
- **Re:amaze — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Summarize with AI Save time and increase team productivity with professional conversation summaries”
- **Re:amaze — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “Collision detection helps prevent embarrassing moments.”
- **Hiver — CSAT:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “CSAT surveys Capture feedback with customer satisfaction surveys.”
- **Hiver — Custom fields:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Custom Fields Capture details in predefined fields for better context, categorization, and analysis.”
- **Re:amaze — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Multibrand Manage multiple support sites for multiple brands in one Re:amaze account.”
- **Hiver — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/knowledge-base. Evidence: “Multilingual Write an article once and publish it in every language your customers speak.”
- **Hiver — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Shopify See order status, fulfillment, and refunds beside the customer's message.”
- **Re:amaze — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze for Shopify”
- **Hiver — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Salesforce Pull account, opportunity, and case data into the ticket and log every interaction back to the CRM.”
- **Re:amaze — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/integrations. Evidence: “CATEGORIES All categories All categories Chatbots Chatbots Communications Communications CRM CRM E-Commerce E-Commerce Email Marketing Email Marketing Payments Payments Social Media Social Media Other Other”
- **Hiver — API:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Open APIs and webhooks let you pull any data point in and push updates back out.”
- **Re:amaze — API:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Developer Home Embed SDK Mobile SDK Custom Module SDK JSON API Reference”
- **Hiver — Webhooks:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Open APIs and webhooks let you pull any data point in and push updates back out.”
- **Hiver — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Mobile apps Manage email and chat conversations on the go with Hiver’s mobile apps for Android and iOS.”
- **Re:amaze — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze Mobile helps you keep customers close while on the go. Available on iOS and Android”
- **Hiver — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver is GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant.”
- **Re:amaze — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/pricing. Evidence: “Starter Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month. $59 Flat Rate per Month”