Software comparison
Hiver vs Deskpro for help desk software
Hiver and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Deskpro has confirmed ai ticket summaries and multiple brands.
Choose Deskpro if…
- Choose Deskpro if confirmed ai ticket summaries matters to you; this detail is not yet confirmed for Hiver.
- Choose Deskpro if confirmed multiple brands matters to you; this detail is not yet confirmed for Hiver.
Key decision points
- Deskpro has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for Hiver.
- Deskpro has confirmed multiple brands; multiple brands is not yet confirmed for Hiver.
Features
| Feature | Hiver | Deskpro |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | Not confirmed | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | Not confirmed | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
Security and compliance
Starting price comparison
Hiver has the lower starting price: $25, compared with $39.
More product information
Hiver overview · Deskpro overview · Comparison data · Markdown