# Hiver vs Deskpro for help desk software Hiver and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Deskpro has confirmed ai ticket summaries and multiple brands. ## Key decision points - Deskpro has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for Hiver. - Deskpro has confirmed multiple brands; multiple brands is not yet confirmed for Hiver. ## Choose Deskpro if… - Choose Deskpro if confirmed ai ticket summaries matters to you; this detail is not yet confirmed for Hiver. - Choose Deskpro if confirmed multiple brands matters to you; this detail is not yet confirmed for Hiver. ## Features | Feature | Hiver | Deskpro | | --- | --- | --- | | Email ticketing | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Shared inbox | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Live chat | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Phone support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | WhatsApp support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) | | Social media support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) | | Knowledge base | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/knowledge-base)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) | | Customer portal | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) | | SLAs | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Ticket routing | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Automation | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Macros | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | AI replies | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/ai)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | AI ticket summaries | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | CSAT | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Custom fields | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Multiple brands | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | | Multilingual support | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/knowledge-base)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) | ## Integrations | Feature | Hiver | Deskpro | | --- | --- | --- | | Shopify integration | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) | | CRM integrations | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) | ## Technical | Feature | Hiver | Deskpro | | --- | --- | --- | | API | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) | | Webhooks | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) | ## Platforms | Feature | Hiver | Deskpro | | --- | --- | --- | | Mobile apps | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/mobile)) | ## Security and compliance | Feature | Hiver | Deskpro | | --- | --- | --- | | GDPR compliance | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/cloud)) | ## Evidence - **Hiver — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.” - **Deskpro — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.” - **Hiver — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.” - **Deskpro — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.” - **Hiver — Live chat:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Omnichannel Manage email, live chat, and self-service support from one unified workspace.” - **Deskpro — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.” - **Hiver — Phone support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Voice Handle inbound and outbound calls, alongside other customer conversations.” - **Deskpro — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.” - **Hiver — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.” - **Deskpro — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.” - **Hiver — Social media support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.” - **Deskpro — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “Social Let customers interact with your brand page on Facebook and Instagram.” - **Hiver — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/knowledge-base. Evidence: “Hiver AI builds your help center from scratch, drawing on your docs and past conversations.” - **Deskpro — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.” - **Hiver — Customer portal:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Customer Portal Give customers a self-service portal to submit and track requests.” - **Deskpro — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.” - **Hiver — SLAs:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “SLAs Set response and resolution targets to keep customer commitments on track.” - **Deskpro — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “SLA tracking” - **Hiver — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Routing and assignments Route conversations and assign clear owners so nothing slips through the cracks.” - **Deskpro — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “smart ticket routing” - **Hiver — Automation:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Rule-based Automations Automate repetitive work with rules that trigger actions when certain conditions are met.” - **Deskpro — Automation:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.” - **Hiver — Macros:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Email templates Save answers to common questions so teams can respond faster and stay consistent.” - **Deskpro — Macros:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.” - **Hiver — AI replies:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/ai. Evidence: “AI Copilot An intelligent coworker that routes requests, triages them, drafts the reply and surfaces resolution steps.” - **Deskpro — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.” - **Deskpro — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.” - **Hiver — CSAT:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “CSAT surveys Capture feedback with customer satisfaction surveys.” - **Deskpro — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “CSAT” - **Hiver — Custom fields:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Custom Fields Capture details in predefined fields for better context, categorization, and analysis.” - **Deskpro — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.” - **Deskpro — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Multi-brand support lets you run multiple teams or products from one instance.” - **Hiver — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/knowledge-base. Evidence: “Multilingual Write an article once and publish it in every language your customers speak.” - **Deskpro — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “And with support for over 30 languages, Deskpro works wherever your team is.” - **Hiver — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Shopify See order status, fulfillment, and refunds beside the customer's message.” - **Deskpro — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “Shopify” - **Hiver — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Salesforce Pull account, opportunity, and case data into the ticket and log every interaction back to the CRM.” - **Deskpro — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “HubSpot” - **Hiver — API:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Open APIs and webhooks let you pull any data point in and push updates back out.” - **Deskpro — API:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “api API Read and write help desk data from external systems.” - **Hiver — Webhooks:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Open APIs and webhooks let you pull any data point in and push updates back out.” - **Deskpro — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.” - **Hiver — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Mobile apps Manage email and chat conversations on the go with Hiver’s mobile apps for Android and iOS.” - **Deskpro — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/mobile. Evidence: “Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.” - **Hiver — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver is GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant.” - **Deskpro — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/cloud. Evidence: “GDPR DPA”