Software comparison
Help Scout vs Hiver for help desk software
Help Scout and Hiver are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Help Scout has confirmed free plan, ai ticket summaries, multiple brands, and multiple inboxes.
Choose Help Scout if…
- Choose Help Scout if confirmed free plan matters to you; this detail is not yet confirmed for Hiver.
- Choose Help Scout if confirmed ai ticket summaries matters to you; this detail is not yet confirmed for Hiver.
- Choose Help Scout if confirmed multiple brands matters to you; this detail is not yet confirmed for Hiver.
- Choose Help Scout if confirmed multiple inboxes matters to you; this detail is not yet confirmed for Hiver.
Key decision points
- Help Scout has confirmed free plan; free plan is not yet confirmed for Hiver.
- Help Scout has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for Hiver.
- Help Scout has confirmed multiple brands; multiple brands is not yet confirmed for Hiver.
- Help Scout has confirmed multiple inboxes; multiple inboxes is not yet confirmed for Hiver.
Features
| Feature | Help Scout | Hiver |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | YesSource | Not confirmed |
| Multiple inboxes | YesSource | Not confirmed |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
Security and compliance
Pricing
| Feature | Help Scout | Hiver |
|---|---|---|
| Free plan | YesSource | Not confirmed |
Starting price comparison
Help Scout and Hiver have the same starting price: $25.
More product information
Help Scout overview · Hiver overview · Comparison data · Markdown