Software comparison
Help Scout vs Gorgias for help desk software
Help Scout and Gorgias are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Help Scout has confirmed free plan, macros, custom fields, and multiple brands.
Choose Help Scout if…
- Choose Help Scout if confirmed free plan matters to you; this detail is not yet confirmed for Gorgias.
- Choose Help Scout if confirmed macros matters to you; this detail is not yet confirmed for Gorgias.
- Choose Help Scout if confirmed custom fields matters to you; this detail is not yet confirmed for Gorgias.
- Choose Help Scout if confirmed multiple brands matters to you; this detail is not yet confirmed for Gorgias.
Key decision points
- Help Scout has confirmed free plan; free plan is not yet confirmed for Gorgias.
- Help Scout has confirmed macros; macros is not yet confirmed for Gorgias.
- Help Scout has confirmed custom fields; custom fields is not yet confirmed for Gorgias.
- Help Scout has confirmed multiple brands; multiple brands is not yet confirmed for Gorgias.
Features
| Feature | Help Scout | Gorgias |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | Not confirmed |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | Not confirmed |
| Multiple brands | YesSource | Not confirmed |
| Multiple inboxes | YesSource | Not confirmed |
| Multilingual support | YesSource | Not confirmed |
Integrations
Technical
Platforms
Security and compliance
Pricing
| Feature | Help Scout | Gorgias |
|---|---|---|
| Free plan | YesSource | Not confirmed |
Starting price comparison
Help Scout has the lower starting price: $25, compared with $40.
More product information
Help Scout overview · Gorgias overview · Comparison data · Markdown