Software comparison
Gorgias vs Hiver for help desk software
Gorgias and Hiver are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Gorgias has confirmed ai ticket summaries. Hiver has confirmed macros, custom fields, and multilingual support.
Choose Gorgias if…
- Choose Gorgias if confirmed ai ticket summaries matters to you; this detail is not yet confirmed for Hiver.
Choose Hiver if…
- Choose Hiver if confirmed macros matters to you; this detail is not yet confirmed for Gorgias.
- Choose Hiver if confirmed custom fields matters to you; this detail is not yet confirmed for Gorgias.
- Choose Hiver if confirmed multilingual support matters to you; this detail is not yet confirmed for Gorgias.
Key decision points
- Hiver has confirmed macros; macros is not yet confirmed for Gorgias.
- Gorgias has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for Hiver.
- Hiver has confirmed custom fields; custom fields is not yet confirmed for Gorgias.
- Hiver has confirmed multilingual support; multilingual support is not yet confirmed for Gorgias.
Features
| Feature | Gorgias | Hiver |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | Not confirmed | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | Not confirmed | YesSource |
| Multilingual support | Not confirmed | YesSource |
Integrations
Technical
Platforms
Security and compliance
Starting price comparison
Hiver has the lower starting price: $25, compared with $40.
More product information
Gorgias overview · Hiver overview · Comparison data · Markdown