Software comparison
Gorgias vs Deskpro for help desk software
Gorgias and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Deskpro has confirmed macros, custom fields, multiple brands, and multilingual support.
Choose Deskpro if…
- Choose Deskpro if confirmed macros matters to you; this detail is not yet confirmed for Gorgias.
- Choose Deskpro if confirmed custom fields matters to you; this detail is not yet confirmed for Gorgias.
- Choose Deskpro if confirmed multiple brands matters to you; this detail is not yet confirmed for Gorgias.
- Choose Deskpro if confirmed multilingual support matters to you; this detail is not yet confirmed for Gorgias.
Key decision points
- Deskpro has confirmed macros; macros is not yet confirmed for Gorgias.
- Deskpro has confirmed custom fields; custom fields is not yet confirmed for Gorgias.
- Deskpro has confirmed multiple brands; multiple brands is not yet confirmed for Gorgias.
- Deskpro has confirmed multilingual support; multilingual support is not yet confirmed for Gorgias.
Features
| Feature | Gorgias | Deskpro |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | Not confirmed | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | Not confirmed | YesSource |
| Multiple brands | Not confirmed | YesSource |
| Multilingual support | Not confirmed | YesSource |
Integrations
Technical
Platforms
Security and compliance
Starting price comparison
Deskpro has the lower starting price: $39, compared with $40.
More product information
Gorgias overview · Deskpro overview · Comparison data · Markdown