{
  "schemaVersion": 1,
  "id": "gorgias-vs-deskpro",
  "products": [
    "gorgias",
    "deskpro"
  ],
  "conclusion": "Gorgias and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Deskpro has confirmed macros, custom fields, multiple brands, and multilingual support.",
  "decisionPoints": [
    {
      "path": "vertical.macros",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed macros; macros is not yet confirmed for Gorgias."
    },
    {
      "path": "vertical.customFields",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed custom fields; custom fields is not yet confirmed for Gorgias."
    },
    {
      "path": "vertical.multipleBrands",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed multiple brands; multiple brands is not yet confirmed for Gorgias."
    },
    {
      "path": "vertical.multilingualSupport",
      "importance": 7,
      "kind": "evidence-gap",
      "text": "Deskpro has confirmed multilingual support; multilingual support is not yet confirmed for Gorgias."
    }
  ],
  "sharedStrengths": [
    {
      "path": "technical.api",
      "label": "API",
      "importance": 8
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "importance": 8
    },
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "importance": 7
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "importance": 7
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "importance": 7
    }
  ],
  "coverage": {
    "a": 64,
    "b": 86,
    "gap": 22
  },
  "facts": [
    {
      "path": "vertical.emailTicketing",
      "label": "Email ticketing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.sharedInbox",
      "label": "Shared inbox",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "One unified inbox across every channel",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.liveChat",
      "label": "Live chat",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.phoneSupport",
      "label": "Phone support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6b02c31fb3fcf2d1"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6b02c31fb3fcf2d1",
            "excerpt": "Support by phone, from your Helpdesk",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappSupport",
      "label": "WhatsApp support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5b467ef0e0415292"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5b467ef0e0415292",
            "excerpt": "WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.socialMediaSupport",
      "label": "Social media support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-5b467ef0e0415292"
        ],
        "evidence": [
          {
            "sourceId": "ingest-5b467ef0e0415292",
            "excerpt": "Social Let customers interact with your brand page on Facebook and Instagram.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.knowledgeBase",
      "label": "Knowledge base",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "Unlimited Help Centers",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-78556f98bd137985"
        ],
        "evidence": [
          {
            "sourceId": "ingest-78556f98bd137985",
            "excerpt": "24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customerPortal",
      "label": "Customer portal",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "Unlimited Help Centers",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-78556f98bd137985"
        ],
        "evidence": [
          {
            "sourceId": "ingest-78556f98bd137985",
            "excerpt": "Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.slas",
      "label": "SLAs",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "SLA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "SLA tracking",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.ticketRouting",
      "label": "Ticket routing",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Route, assign, and manage tickets across your team",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "smart ticket routing",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.automation",
      "label": "Automation",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Automate 60% of support",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.macros",
      "label": "Macros",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiReplies",
      "label": "AI replies",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "AI Agent trained on your brand",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.aiTicketSummaries",
      "label": "AI ticket summaries",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6b02c31fb3fcf2d1"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6b02c31fb3fcf2d1",
            "excerpt": "AI-Summaries | Get instant call and voicemail transcripts and summaries",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.collisionDetection",
      "label": "Collision detection",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.csat",
      "label": "CSAT",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-a272f15692fe725a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-a272f15692fe725a",
            "excerpt": "drive your CSAT scores up",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "CSAT",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customFields",
      "label": "Custom fields",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleBrands",
      "label": "Multiple brands",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "Multi-brand support lets you run multiple teams or products from one instance.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multipleInboxes",
      "label": "Multiple inboxes",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.multilingualSupport",
      "label": "Multilingual support",
      "group": "Features",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-4c04c296bfb3f2e0"
        ],
        "evidence": [
          {
            "sourceId": "ingest-4c04c296bfb3f2e0",
            "excerpt": "And with support for over 30 languages, Deskpro works wherever your team is.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.shopifyIntegration",
      "label": "Shopify integration",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-960e953ccf6a0e95"
        ],
        "evidence": [
          {
            "sourceId": "ingest-960e953ccf6a0e95",
            "excerpt": "Native Shopify integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "Shopify",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.crmIntegrations",
      "label": "CRM integrations",
      "group": "Integrations",
      "importance": 7,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "HubSpot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 8,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-462d274c1c8d721d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-462d274c1c8d721d",
            "excerpt": "API rate limit 2 req/s",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-33bdde29fc26d840"
        ],
        "evidence": [
          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "api API Read and write help desk data from external systems.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
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        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
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        ],
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          {
            "sourceId": "ingest-33bdde29fc26d840",
            "excerpt": "webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Platforms",
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      "includeInCoverage": true,
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        "value": true,
        "status": "verified",
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        ],
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          {
            "sourceId": "ingest-3dc30ef534ffb50b",
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          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
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          "ingest-ecf137bbbd324980"
        ],
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          {
            "sourceId": "ingest-ecf137bbbd324980",
            "excerpt": "Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Security and compliance",
      "importance": 8,
      "includeInCoverage": true,
      "gorgias": {
        "value": true,
        "status": "verified",
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          "ingest-462d274c1c8d721d"
        ],
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          {
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            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "deskpro": {
        "value": true,
        "status": "verified",
        "sourceIds": [
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        ],
        "evidence": [
          {
            "sourceId": "ingest-5fb0c175ba861950",
            "excerpt": "GDPR DPA",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "gorgias": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "deskpro": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    }
  ],
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        "title": "Gorgias Pricing – Build the customer support suite that fits your needs",
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        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-3dc30ef534ffb50b",
        "url": "https://www.gorgias.com/legal/terms-of-service",
        "title": "Read the Master Services Agreement (MSA) governing the provision of services by Gorgias. Learn terms, responsibilities, payment, confidentiality, and legal commitments - last revised on July 1, 2025",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-960e953ccf6a0e95",
        "url": "https://www.gorgias.com/",
        "title": "The Conversational AI platform for Ecommerce | Gorgias",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-6b02c31fb3fcf2d1",
        "url": "https://www.gorgias.com/products/voice",
        "title": "Voice support for your ecommerce | Gorgias Voice",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-a272f15692fe725a",
        "url": "https://www.gorgias.com/ai-agent/support-skills",
        "title": "Gorgias | AI customer experience for ecommerce",
        "publisher": "Gorgias",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ],
    "deskpro": [
      {
        "id": "ingest-5fb0c175ba861950",
        "url": "https://www.deskpro.com/pricing/cloud",
        "title": "Deskpro Pricing | Secure, AI-Powered Help Desk Software",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-78556f98bd137985",
        "url": "https://www.deskpro.com/features/help-center",
        "title": "Help Center - Self Service Customer Support Software | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-33bdde29fc26d840",
        "url": "https://www.deskpro.com/features/integrations",
        "title": "Help Desk Integrations | Streamline Workflow with Powerful Tools | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-4c04c296bfb3f2e0",
        "url": "https://www.deskpro.com/",
        "title": "The Human Help Desk for Smarter Ticketing | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-ecf137bbbd324980",
        "url": "https://www.deskpro.com/features/mobile",
        "title": "Help Desk Mobile App | Available on iOS & Android | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      },
      {
        "id": "ingest-5b467ef0e0415292",
        "url": "https://www.deskpro.com/pricing/private",
        "title": "Pricing Private | Deskpro",
        "publisher": "Deskpro",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}