Software comparison
Zoho Desk vs Hiver for help desk software
Zoho Desk and Hiver are closely matched for core workflows. Both support email ticketing, shared inbox, live chat, phone support, and whatsapp support. Zoho Desk has confirmed free plan. Hiver has confirmed API access, gdpr compliance, and customer portal.
Choose Zoho Desk if…
- Choose Zoho Desk if confirmed free plan matters to you; this detail is not yet confirmed for Hiver.
Choose Hiver if…
- Choose Hiver if confirmed API access matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Hiver if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Hiver if confirmed customer portal matters to you; this detail is not yet confirmed for Zoho Desk.
Key decision points
- Zoho Desk has confirmed free plan; free plan is not yet confirmed for Hiver.
- Hiver has confirmed API access; API access is not yet confirmed for Zoho Desk.
- Hiver has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Zoho Desk.
- Hiver has confirmed customer portal; customer portal is not yet confirmed for Zoho Desk.
Features
| Feature | Zoho Desk | Hiver |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | Not confirmed | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | Not confirmed | YesSource |
| AI replies | Not confirmed | YesSource |
| AI ticket summaries | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | YesSource | Not confirmed |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
| Feature | Zoho Desk | Hiver |
|---|---|---|
| Mobile apps | Not confirmed | YesSource |
Security and compliance
| Feature | Zoho Desk | Hiver |
|---|---|---|
| GDPR compliance | Not confirmed | YesSource |
Pricing
| Feature | Zoho Desk | Hiver |
|---|---|---|
| Free plan | YesSource | Not confirmed |
Starting price comparison
Comparable starting prices are unavailable. Check current pricing with Zoho Desk and Hiver.
More product information
Zoho Desk overview · Hiver overview · Comparison data · Markdown