Software comparison
Zoho Desk vs Deskpro for help desk software
Zoho Desk and Deskpro are closely matched for core workflows. Both support email ticketing, shared inbox, live chat, phone support, and whatsapp support. Zoho Desk has confirmed free plan. Deskpro has confirmed API access, gdpr compliance, and customer portal.
Choose Zoho Desk if…
- Choose Zoho Desk if confirmed free plan matters to you; this detail is not yet confirmed for Deskpro.
Choose Deskpro if…
- Choose Deskpro if confirmed API access matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Deskpro if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Deskpro if confirmed customer portal matters to you; this detail is not yet confirmed for Zoho Desk.
Key decision points
- Zoho Desk has confirmed free plan; free plan is not yet confirmed for Deskpro.
- Deskpro has confirmed API access; API access is not yet confirmed for Zoho Desk.
- Deskpro has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Zoho Desk.
- Deskpro has confirmed customer portal; customer portal is not yet confirmed for Zoho Desk.
Features
| Feature | Zoho Desk | Deskpro |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | Not confirmed | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | Not confirmed | YesSource |
| AI replies | Not confirmed | YesSource |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | YesSource | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
| Feature | Zoho Desk | Deskpro |
|---|---|---|
| Mobile apps | Not confirmed | YesSource |
Security and compliance
| Feature | Zoho Desk | Deskpro |
|---|---|---|
| GDPR compliance | Not confirmed | YesSource |
Pricing
| Feature | Zoho Desk | Deskpro |
|---|---|---|
| Free plan | YesSource | Not confirmed |
Starting price comparison
Comparable starting prices are unavailable. Check current pricing with Zoho Desk and Deskpro.
More product information
Zoho Desk overview · Deskpro overview · Comparison data · Markdown