Software comparison
Re:amaze vs Deskpro for help desk software
Re:amaze and Deskpro are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and Social media. Re:amaze has confirmed free plan. Deskpro has confirmed GDPR compliance, phone, and whatsApp.
Choose Re:amaze if…
- Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for Deskpro.
Choose Deskpro if…
- Choose Deskpro if confirmed GDPR compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Deskpro if confirmed phone matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Deskpro if confirmed whatsApp matters to you; this detail is not yet confirmed for Re:amaze.
Key decision points
- Re:amaze has confirmed free plan; free plan is not yet confirmed for Deskpro.
- Deskpro has confirmed GDPR compliance; GDPR compliance is not yet confirmed for Re:amaze.
- Deskpro has confirmed phone; phone is not yet confirmed for Re:amaze.
- Deskpro has confirmed whatsApp; whatsApp is not yet confirmed for Re:amaze.
Features
| Feature | Re:amaze | Deskpro |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | Not confirmed | YesSource |
| WhatsApp support | Not confirmed | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | Not confirmed | YesSource |
| SLAs | Not confirmed | YesSource |
| Ticket routing | Not confirmed | YesSource |
| Automation | YesSource | YesSource |
| Macros | Not confirmed | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| Collision detection | YesSource | Not confirmed |
| CSAT | Not confirmed | YesSource |
| Custom fields | Not confirmed | YesSource |
| Multiple brands | YesSource | YesSource |
| Multilingual support | Not confirmed | YesSource |
Integrations
Technical
Platforms
Security and compliance
| Feature | Re:amaze | Deskpro |
|---|---|---|
| GDPR compliance | Not confirmed | YesSource |
Pricing
| Feature | Re:amaze | Deskpro |
|---|---|---|
| Free plan | YesSource | Not confirmed |
Starting price comparison
Re:amaze has the lower starting price: $29, compared with $39.
More product information
Re:amaze overview · Deskpro overview · Comparison data · Markdown