# Re:amaze vs Deskpro for help desk software

Re:amaze and Deskpro are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and social media support. Re:amaze has confirmed free plan. Deskpro has confirmed gdpr compliance, phone support, and whatsapp support.

## Key decision points

- Re:amaze has confirmed free plan; free plan is not yet confirmed for Deskpro.
- Deskpro has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Re:amaze.
- Deskpro has confirmed phone support; phone support is not yet confirmed for Re:amaze.
- Deskpro has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.

## Choose Re:amaze if…

- Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for Deskpro.

## Choose Deskpro if…

- Choose Deskpro if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Deskpro if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Deskpro if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.

## Features

| Feature | Re:amaze | Deskpro |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Phone support | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| WhatsApp support | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) |
| Customer portal | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) |
| SLAs | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Ticket routing | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Automation | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Macros | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| AI replies | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Collision detection | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) | Not confirmed |
| CSAT | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Custom fields | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Multiple brands | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Multilingual support | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |

## Integrations

| Feature | Re:amaze | Deskpro |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.reamaze.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |

## Technical

| Feature | Re:amaze | Deskpro |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |
| Webhooks | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |

## Platforms

| Feature | Re:amaze | Deskpro |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/mobile)) |

## Security and compliance

| Feature | Re:amaze | Deskpro |
| --- | --- | --- |
| GDPR compliance | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/cloud)) |

## Pricing

| Feature | Re:amaze | Deskpro |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.reamaze.com/pricing)) | Not confirmed |

## Evidence

- **Re:amaze — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Deskpro — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”
- **Re:amaze — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “A shared inbox for your entire team to manage customer conversations from multiple channels”
- **Deskpro — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.”
- **Re:amaze — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Chat Live chat with automated messaging, chatbots, and video calls for your website or web app.”
- **Deskpro — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.”
- **Deskpro — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”
- **Deskpro — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.”
- **Re:amaze — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Deskpro — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “Social Let customers interact with your brand page on Facebook and Instagram.”
- **Re:amaze — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “FAQ Customizable and embeddable FAQ center to help customers help themselves.”
- **Deskpro — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.”
- **Deskpro — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.”
- **Deskpro — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “SLA tracking”
- **Deskpro — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “smart ticket routing”
- **Re:amaze — Automation:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Automate common tasks using a combination of workflow macros and AI”
- **Deskpro — Automation:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”
- **Deskpro — Macros:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”
- **Re:amaze — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Respond with AI Respond to customers professionally with AI suggested responses.”
- **Deskpro — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”
- **Re:amaze — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Summarize with AI Save time and increase team productivity with professional conversation summaries”
- **Deskpro — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”
- **Re:amaze — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “Collision detection helps prevent embarrassing moments.”
- **Deskpro — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “CSAT”
- **Deskpro — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.”
- **Re:amaze — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Multibrand Manage multiple support sites for multiple brands in one Re:amaze account.”
- **Deskpro — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Multi-brand support lets you run multiple teams or products from one instance.”
- **Deskpro — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “And with support for over 30 languages, Deskpro works wherever your team is.”
- **Re:amaze — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze for Shopify”
- **Deskpro — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “Shopify”
- **Re:amaze — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/integrations. Evidence: “CATEGORIES All categories All categories Chatbots Chatbots Communications Communications CRM CRM E-Commerce E-Commerce Email Marketing Email Marketing Payments Payments Social Media Social Media Other Other”
- **Deskpro — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “HubSpot”
- **Re:amaze — API:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Developer Home Embed SDK Mobile SDK Custom Module SDK JSON API Reference”
- **Deskpro — API:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “api API Read and write help desk data from external systems.”
- **Deskpro — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.”
- **Re:amaze — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze Mobile helps you keep customers close while on the go. Available on iOS and Android”
- **Deskpro — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/mobile. Evidence: “Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.”
- **Deskpro — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/cloud. Evidence: “GDPR DPA”
- **Re:amaze — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/pricing. Evidence: “Starter Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month. $59 Flat Rate per Month”