Software comparison
LiveAgent vs Hiver for help desk software
LiveAgent and Hiver are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. LiveAgent has confirmed ai ticket summaries and collision detection. Hiver has confirmed shopify integration and webhooks.
Choose LiveAgent if…
- Choose LiveAgent if confirmed ai ticket summaries matters to you; this detail is not yet confirmed for Hiver.
- Choose LiveAgent if confirmed collision detection matters to you; this detail is not yet confirmed for Hiver.
Choose Hiver if…
- Choose Hiver if confirmed shopify integration matters to you; this detail is not yet confirmed for LiveAgent.
- Choose Hiver if confirmed webhooks matters to you; this detail is not yet confirmed for LiveAgent.
Key decision points
- LiveAgent has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for Hiver.
- LiveAgent has confirmed collision detection; collision detection is not yet confirmed for Hiver.
- Hiver has confirmed shopify integration; shopify integration is not yet confirmed for LiveAgent.
- Hiver has confirmed webhooks; webhooks is not yet confirmed for LiveAgent.
Features
| Feature | LiveAgent | Hiver |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | Not confirmed |
| Collision detection | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
| Feature | LiveAgent | Hiver |
|---|---|---|
| Mobile apps | Not confirmed | YesSource |
Security and compliance
Commercial
| Feature | LiveAgent | Hiver |
|---|---|---|
| Affiliate programme | YesSource | Not confirmed |
Starting price comparison
LiveAgent has the lower starting price: $15, compared with $25.
More product information
LiveAgent overview · Hiver overview · Comparison data · Markdown