Software comparison
LiveAgent vs Help Scout for help desk software
LiveAgent and Help Scout are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. LiveAgent has confirmed collision detection. Help Scout has confirmed free plan, multiple brands, and multiple inboxes.
Choose LiveAgent if…
- Choose LiveAgent if confirmed collision detection matters to you; this detail is not yet confirmed for Help Scout.
Choose Help Scout if…
- Choose Help Scout if confirmed free plan matters to you; this detail is not yet confirmed for LiveAgent.
- Choose Help Scout if confirmed multiple brands matters to you; this detail is not yet confirmed for LiveAgent.
- Choose Help Scout if confirmed multiple inboxes matters to you; this detail is not yet confirmed for LiveAgent.
Key decision points
- Help Scout has confirmed free plan; free plan is not yet confirmed for LiveAgent.
- LiveAgent has confirmed collision detection; collision detection is not yet confirmed for Help Scout.
- Help Scout has confirmed multiple brands; multiple brands is not yet confirmed for LiveAgent.
- Help Scout has confirmed multiple inboxes; multiple inboxes is not yet confirmed for LiveAgent.
Features
| Feature | LiveAgent | Help Scout |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| Collision detection | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | Not confirmed | YesSource |
| Multiple inboxes | Not confirmed | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
| Feature | LiveAgent | Help Scout |
|---|---|---|
| Mobile apps | Not confirmed | YesSource |
Security and compliance
Pricing
| Feature | LiveAgent | Help Scout |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Commercial
| Feature | LiveAgent | Help Scout |
|---|---|---|
| Affiliate programme | YesSource | Not confirmed |
Starting price comparison
LiveAgent has the lower starting price: $15, compared with $25.
More product information
LiveAgent overview · Help Scout overview · Comparison data · Markdown