Software comparison
Help Scout vs Zoho Desk for help desk software
Help Scout and Zoho Desk are closely matched for core workflows. Both support free plan, email ticketing, shared inbox, live chat, and phone support. Help Scout has confirmed API access, gdpr compliance, customer portal, and macros.
Choose Help Scout if…
- Choose Help Scout if confirmed API access matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Help Scout if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Help Scout if confirmed customer portal matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose Help Scout if confirmed macros matters to you; this detail is not yet confirmed for Zoho Desk.
Key decision points
- Help Scout has confirmed API access; API access is not yet confirmed for Zoho Desk.
- Help Scout has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Zoho Desk.
- Help Scout has confirmed customer portal; customer portal is not yet confirmed for Zoho Desk.
- Help Scout has confirmed macros; macros is not yet confirmed for Zoho Desk.
Features
| Feature | Help Scout | Zoho Desk |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | Not confirmed |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | Not confirmed |
| AI replies | YesSource | Not confirmed |
| AI ticket summaries | YesSource | YesSource |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | YesSource | YesSource |
| Multiple inboxes | YesSource | Not confirmed |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
| Feature | Help Scout | Zoho Desk |
|---|---|---|
| Mobile apps | YesSource | Not confirmed |
Security and compliance
| Feature | Help Scout | Zoho Desk |
|---|---|---|
| GDPR compliance | YesSource | Not confirmed |
Pricing
Starting price comparison
Comparable starting prices are unavailable. Check current pricing with Help Scout and Zoho Desk.
More product information
Help Scout overview · Zoho Desk overview · Comparison data · Markdown